Msc – Malaysia Cybercenter Design Standards
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[pic 1]MSC Malaysia Performance Standard Rev. 2008_v1.4.3_19122008 (Cybercities)© MSC Malaysia Cybercities Department 2008[pic 2][pic 3]Telecommunication Infrastructure & Services (Responsible Parties : CCM)No.Performance ParametersPerformance StandardSupporting DocumentsCompliance(Y/N)Remarks1.1.1Availability of CMDF room for a multiple licensed operator environmentAvailablePhotographic evidence or building plansYesWill include in tender specification1.1.2Availability of inside plant facilities to support building internal cabling systemAvailablePhotographic evidence or building plansYesWill include in tender specification1.1.3Availability of dual building access infrastructure to ensure infrastructure redundancyAvailablePhotographic evidence or building plansYesWill include in tender specification1.1.4All internal copper wiring shall be minimum enhanced CAT 5 or equivalent standardAvailablePhotographic evidence or building plansYesWill include in tender specification1.1.5No exclusivity agreements limiting other licensed operators ability to offer services directly to end usersAvailableLetter of UndertakingMSPSB to advise1.1.6Availability of all range of voice, data/internet services to all customersAvailableBroadband Readiness Report and/or Written Commitment from TelcoMSPSB to advise1.1.7Availability of broadband access (non dial-up) to business customers for data/internet servicesMinimum 2Mbps per subscriberBroadband Readiness Report and/or Written Commitment from TelcoMSPSB to advise1.1.8Full coverage by all local mobile networks within all accessible areas (indoors and outdoors)Minimum 98dBMCellular Coverage ReportMSPSB to advise1.1.9Availability of GPRS coverage within all accessible areas indoors and outdoorsAvailableCellular Coverage ReportMSPSB to advise
1.2 Broadband Access Service – Performance Guarantees (Responsible Parties: Telcos, ISPs, Resellers) No.Performance ParametersPerformance StandardSupporting DocumentsCompliance(Y/N)Remarks1.2.1Network latency from the broadband user to the nearest edge node of the regional broadband network or Broadband Remote Access Server (BRAS) shall be no more than 85% for 95% of the timeShall Be No More than 85% for 95% of the timeLetter of Commitment / Publication Brochure or SLAMSPSB to advise1.2.2Packet loss* shall not exceed 1% between the user and the nearest edge node of the regional broadband network or BRAS1%Letter of Commitment / Publication Brochure or SLAMSPSB to advise1.2.3Throughput or bandwidth utilisation between the user and the nearest edge node of the regional broadband network or BRAS shall be no less than 90% of the subscribed level for 95% of the time for the purposes of uploading and downloading90%Letter of Commitment / Publication Brochure or SLAMSPSB to advise1.2.4Annual network service availability shall be 99.9% for all users.99.9%Letter of Commitment / Publucation Brochure or SLAMSPSB to advise* Packet loss is measured by averaging sample measurements1.3 Service Lead Time – Performance Guarantees (Responsible Parties: Telcos, ISPs, Resellers) No.Performance ParametersPerformance StandardSupporting DocumentsCompliance(Y/N)Remarks1.3.1Maximum service provision installation lead time for basic telephone upon confirmed order24 hoursLetter of Commitment / Publication Brochure or SLAMSPSB to advise1.3.2Maximum service provision installation lead time for Domestic private leased circuits upon confirmed order14 working daysLetter of Commitment / Publication Brochure or SLAMSPSB to advise1.3.3Maximum service provision installation lead time for International private leased circuits upon confirmed order30 working daysLetter of Commitment / Publication Brochure or SLAMSPSB to advise