Explain the Steps in the Communication Process
Week One Student Guide
This week introduces the basics of the communication process including the steps in the communication process and understanding the roles of the listener and the receiver.
The readings in Communicating in the Workplace focus on the basics of communication including the various roles, channels, and the importance of the message. The readings in Critical Thinking provid background for the concepts of persuasion, arguments, and critical thinking that are involved in much of communication.
This week’s topic, the communication process, is the foundation for the remainder of the course.
The Communication Process
OBJECTIVE: Explain the steps in the communication process.
Resources: Ch. 1 of Communicating in the Workplace, Ch. 1 & 2 of Critical Thinking, and University of Phoenix Material: Communication Process
Content
Ch. 1: Communication Concepts of Communicating in the Workplace
Communication Is Important
Communication Defined
Communication Process Model
Sender/Receiver
Encoding
Decoding
Message
Channel
Feedback
Communication Principles
Communication occurs within a context
Communication is unavoidable
Communication occurs at different levels
Communication requires ethical choices
Communication has its limitations
Communication Barriers
Noise
Communication and Technology
Ch. 1: Critical Thinking Basics of Critical Thinking
What is Critical Thinking?
critical thinking is the careful application of reason in the determination of whether a claim is true
The Basics: Claims, Issues, and Arguments
Claims
Claims,