It Implementation Management Plan
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August 12, 2007
IT Implementation Management Plan
This project will center on JKT and Associates, a large law firm specializing in insurance claims. JKT recently contracted to outsource much of its administrative legal work to Comproc, a supplier specializing in managing claims work and litigation documentation. As a result, 100 Comproc workers will move into JKT headquarters in three months.
The Comproc workers will use JKT software to access JKTs legal data on JKT servers. Comproc workers will also need to connect to servers at Comproc headquarters from JKT in order to access their Comproc email and their claims processing applications.
As the project manager, I will be responsible for completing the on boarding of the Comproc workers within three months. The executive sponsoring the project is Morgan W. Callier, chief counsel at JKT. The JKT technician responsible for application testing is Jim Waxman. The Comproc manager you will work with directly is Joy Callahan. The Comproc workers will be accountable to JKT operations manager Tim Little.
The tasks that follow will make up the final project. Each task number will be identified at the beginning of the task so it can be clearly identified. Task #4 will be omitted per directions from the instructor.
Task 1: Product Charter
Project Title:
JKT and Associates
Project Start Date: September 3, 2007
Projected Finish Date: December 31, 2007
Budget Information: $500,000
Project Manager: Robert Sherman,
Project Objectives:
100 Comproc workers will be assigned to work on site at JKT facilities within 3 months.
A personal computer (PC) must be purchased for each Comproc worker.
JKT software and Comproc software must be installed on the PCs.
Comproc software and JKT software must be tested to make sure they are compatible.
Two floors must be wired at JKT headquarters so the new Comproc PCs can be plugged into JKTs local area network.
A circuit must be installed to connect JKT to Comprocs headquarters, so Comprocs employees can access their Comproc servers.
Quotes must be obtained from AT&T, MCI, and Sprint to determine which provider will supply the circuit.
Comproc workers must be trained to use the unfamiliar JKT software.
A computer helpdesk at JKT must be set up to handle questions from the Comproc workers.
Approach:
There will be 100 Comproc workers assigned to the JKT offices within 3 months. The Comproc workers will use JKT software to access JKTs legal data on JKT servers. Comproc workers will also connect to servers at Comproc headquarters from JKT in order to access their Comproc email and their claims processing applications.
Roles and Responsibilities
Organization/
Position
Contact Information
Project Manager
Robert Sherman
Comproc
Anywhere USA
Executive
Morgan W. Callier
JKT and Associates
Somewhere USA
Technician
Jim Waxman
JKT and Associates
Somewhere USA
Manager
Joy Callahan
Comproc
Anywhere USA
Operations Manager
Tim Little
JKT and Associates
Somewhere USA
Sign-off: (Signatures of all above stakeholders. Can sign by their names in table above.)
Comments: (Handwritten or typed comments from above stakeholders, if applicable)
Task 2: WBS
PC Purchase
Review quotes for PC purchase
Order PCs
PC purchase complete
Finalization/Validation
Setup and test PCs
Install JKT and Comproc software
Compatibility test of JKT and Comproc software
Finalization/validation complete
Deployment
Logistics
3.1.1
Wire the LAN connectivity
3.1.2
Review quotes for phone service
3.1.3
Order phone service provider
3.1.4
Train Comproc employees on JKT software
3.1.5
Logistics complete
Final Deployment
3.2.1
Installation of the circuit between JKT and Comproc
3.2.2
Modification of the JKT and Comproc firewalls
3.2.3
Test the circuit traffic (firewall to firewall)
3.2.4
Final deployment complete
Post Implementation Review
3.3.1
Document lessons learned
3.3.2
Setup and manage the user help desk
3.3.3
Post implementation complete
Project Complete
Task 3: PERT Weighted Average
Index
Description
Optimistic
Most Likely
Pessimistic
PERT Weighted Average
PC purchase
15.8
Setup test machine
Installation