Essay About Unique Perspective3.4368214Understanding Of Customer And Customer Queries

Public Economics
ATTRIBUTESNo of Respondents who gave #Ranking(Based on Weighted Average)12345RANK # ATTRIBUTELevel of Product /Process Knowledge of bank staff                                          3.85496013.85-1Level of Product /Process Knowledge of bank staffQuality of response to customer queries on product/service3.35377032Presentation, Communication and Mannerism of staffAvailability and quality of brochures, sales material3.52106023Availability and quality of brochures, sales materialUnderstanding of customer’s needs and their unique perspective3.4368214Understanding of customer’s needs and their unique perspectivePresentation, Communication and Mannerism of staff3.553113035Understanding of customer’s needs and their unique perspectiveINITIAL EXPERIENCESERVICE DELIVERY EXPERIENCEATTRIBUTESNo of Respondents who gave #Ranking(Based on Weighted Average)12345RANK # ATTRIBUTETimeliness of service delivery3.4377121Quality and sophistication of deliverySharing of status while work-in-progress3.35287122Behaviour and mannerism of delivery staffQuality and sophistication of delivery3.553104123Timeliness of service deliveryBehaviour and mannerism of delivery staff3.45386124Sharing of status while work-in-progressLevel of congruence between time taken to deliver the services and expected time3.2098125Level of congruence between time taken to deliver the services and expected time