Essay About Age Of Customers And Customer Relationship

Research (business Development)
Today, businesses are no longer only about demand and supply nor are they only about sales and making profit. () As the Forrester Research suggests, this is the “Age of Customers,” where customer relationship is crucial in maintaining the development of a business. A business should be customer-oriented but to be one, they must be aware of who their customers are, their whereabouts and even those interests of theirs that links to the Customer Relationship. (See online :