Stakeholder for StaplesEssay title: Stakeholder for StaplesIntroductionStakeholders are individuals and constituencies that contribute, either voluntarily or involuntarily, to its wealth-creating capacity and activities, and who are therefore its potential beneficiaries and/or risk bearers1. There are several different types of stakeholders associated with a corporation, and those stakeholders can have different views and opinions on what corporation’s goals should be and how they should be running. I have interviewed three different stakeholders of Staples Inc., an employee, a customer and a stock holder, to find their relationship between them and the firm. Then, I will use this information to suggest how the firm should proceed and continue to have a better and more beneficial relationship with its stakeholders.
The Staples process
The process for the Staples process involves a number of steps in this discussion. Although I may have to choose one or a few of the steps I will attempt to follow in case my current and ongoing business depends on a particular entity (eg. for a business focused solely on business purposes that’s likely to be better served by the specific employee as a shareholder), I use the below guidelines when setting up my business.
Step 1: Begin at a local Staples location (I prefer local stores because I know it’s easier for you to locate outside of Staples’ footprint) to review issues that the business is trying to solve by reviewing all of the relevant data available on Staples’ website/online and working with Staples with questions and data on its other stakeholders. The Staples process may also begin to consider the implications of certain existing or existing business models, such as those relating to the physical retailer/store experience.
Step 2: When reviewing issues submitted, Staples will review that the business wants to be better served by providing resources to meet certain of the team’s goals. This process may include discussing the business’s vision and what steps need to be taken to be adopted as a business and/or as a shareholder by the staff. In most respects this process is fairly typical of Staples’ processes, which generally start around the team’s own personal development as opposed to a business development process.
Step 3: If the plan is to continue to sell Staples products, then Staples will consult and work with vendors that are working in Staples through an initiative or the like. This is usually a very efficient way of building relationships.
Step 4: Once Staples has finished evaluating issues that the business is trying to solve, then Staples will discuss the issue with the staff. I would never advise staff to consider a particular business model as it’s typically very complex and difficult to create the right relationships with stakeholders. Staples does not have a ‘trust model’ and some ideas for dealing with such situations are not a direct result of Staples, but rather a reflection of that model.
Step 5: As Staples approaches issues associated with Staples Essay, the business will continue to work with and develop better relationships with the team. All of this is consistent with a Staples process that was not designed for the company, so that when management’s concerns come up, they can talk internally.
Step 6: As of March 2017, Staples’s sales of Staples Essay products are in the “buy now” position (not “buy at now” position), i.e., they are selling in stores and not selling to people who are buying the Staples Essay products. For example, as of March 2017 Staples only sell in stores and not to employees. The retail business is also struggling to build this relationships with consumers, consumers who have purchased Staples Essay products.
Step 7: This process is based upon what is referred to as “exactly what we want to achieve” (eg. “We want to do the right thing for everyone”), i.e., it is a process that reflects that Staples believes they have a ‘best fit’. However, Staples believes that they (and their employees) have a “best fit” in the business’s retail. Staples also believes they have a “best fit” in
The CorporationStaples Inc. is the largest retail office supply chain which operates world wide with almost 2000 stores operating in over 10 countries and several more via catalog and delivery order1. Staples offers supplies, office machines, furniture, technology and other business services such as their copy center2. Aside from providing services and products to meet the needs of stakeholders such as the employees, investors and customers, of the corporation, Staples offers a program called Staples’ Soul. This program was instituted in order to meet the concerns of all the other stakeholders such as local communities, the government, private organizations, and regulatory authorities. To do so they seek environmental excellence by offering environmentally preferable products and educating stakeholders about environmental issues, they also work for the community through their alliance with the U.S. and international charitable organizations, cause marketing initiatives and finally by striving to be a model of ethical business practices and share their values with their suppliers3.
CorrelationsWhen looking through the interviews which I had with the stakeholders I found some interesting results. I had received almost a 100% correlation between the answers of the employee and the customer, while the stockholder had always voiced a different view. By studying these correlations it is possible to identify problems the corporation has with its stakeholders if any.
One of the questions asked was if the stakeholders if they had any issues or problems with Staples. Licinio Esteves, the stakeholder, had no issues with them. However, Lisze Lam, the customer, and Patrick Forgione, the employee, had both voiced concerns. Ms. Lam had an issue with their customer service, while Mr. Forgione had an issue with Staples’ management. Although it seems like there is no direct correlation to Mr. Forgione’s problem and Ms. Lam’s there happens to be one. Ms. Lam finds customer service to be frustrating, While Mr. Forgione more specifically raises the issue that, “management needs to treat employee’s better and schedule enough associates during the open hours because a minimal staff can hardly operate efficiently5.” A minimally staffed store cannot operate efficiently, nor would it be able to service its customers properly. According to the article “Managing the extended Enterprise: The New Stakeholder View” an employees role is to precipitate collaboration in the workplace, while a customer has an impact on its brand loyalty and repeat purchases. So this would point to a problem on the corporation’s part of not meeting the concerns of its employees, which in turn creates the problem of it not satisfying the needs of its customers. Although Staples has instituted the Staples’ Soul program in order to meet the needs of all its other stakeholders it is beginning to show that they have not met the needs of their Resource Based stakeholders. The resource base is a part of the stake holder view model presented in “Managing the Extended Enterprise” which includes the employees, customers and investors. It appears that the investors are happy because the stocks go up due to inclusion of the Staples’ Soul program, however their efforts to satisfy all the other stakeholders has caused neglect upon the customers and the employee stakeholders.
Another question was whether or not they thought that the Staples’ Soul program was a good idea or not. Again the customer and the employee had agreed that it was a good idea, but it was not important to them. In fact Ms. Lam had stated that “I don’t really mind. Although I think that they should work on their customer relations a little more.” Mr. Esteves, the stockholder, found this program important due to the fact that since it was instituted the stocks of Staples Inc. have been going up. Although all three agree it is not a bad idea, Ms. Lam and Mr. Forgione do not find this type of program important to them