Essay About Following Report And Soft Systems Methodology

Soft Systems Methodology – Case StudyJoin now to read essay Soft Systems Methodology – Case StudyExecutive SummaryThis report is based on the system at the Births, Deaths and Marriages office of the Salford Council. The first part defines soft systems methodology, which was the method used to gain an understanding of the situation, and why it was an appropriate methodology to use. A rich picture is employed to illustrate the situation at the Births, Deaths and Marriages office.

Root definitions are created using the CATWOE technique for the analysis of the system from the perspective of the customers and employees. A conceptual model derived from the root definition of the employees follows this. The report concludes with a comparison of the rich picture and conceptual model, followed by a set of recommendations for the improvement of the current system.

Table of ContentsIntroductionSoft Systems: The MethodologyRich PictureRoot Definitions (using CATWOE)Root Definitions (using CATWOE)EmployeesCustomersConceptual Model: EmployeesComparison of the Rich picture and Conceptual modelRecommendationsReferencesIntroductionThe Births, Deaths and Marriages (BDM) office is located two kilometres away from the Salford City Council building. Inside the building, the reception desk is located ahead as you walk inside the front door. The reason for the buildings existence is to execute the registration of a life event, making appointments for customers with specialist staff, provide help with research on family trees and provides certificates of life events, where a life event can include a birth of death or a marriage.

The Births, Deaths and Marriages (BDM) office is located two kilometres away from the Salford City Council building.

This year’s event marks the first time in more than 150 years that the government has called a meeting to discuss the issue of families’ relationships with mental health services. The meeting was held at the heart of the troubled social network sector, leading to a call for an urgent response. The National Trust and the local community have joined forces to have the discussion officially held.

This year's event marks the first time in more than 150 years that the government has called a meeting to discuss the issue of families' relationships with mental health services. The meeting was held at the heart of the troubled social network sector, leading to a call for an urgent response. The National Trust and the local community have joined forces to have the discussion formally held.


 The Births, Deaths and Marriages (BDM) office is located two kilometres away from the Salford City Council building.
This year's event marks the first time in more than 150 years that the government has called a meeting to discuss all the family and personal matters faced by these staff members. The meeting was held at the heart of the troubled social network sector, leading to an important call for immediate action to reduce stigma, improve relationships and tackle violence against staff and the disabled. It included a public consultation on all aspects relating to families, including families with mental health problems who requested such an meeting.
The Births, Deaths and Marriages (BDM) office is located two kilometres away from the Salford City Council building.
This year's event marks the first time in more than 150 years that the government has called a session to review the policy of the Department of Justice and the Department of Health (HIV) and find additional options to improve the outcomes of families seeking help. It was organised as part of the National Trust and was attended by a wide range of people. We heard a range of perspectives as to which of the two agencies represented is more effective or more likely to do the job at its best.
The Births, Deaths and Marriages (BDM) office is located two kilometres away from the Salford City Council building.
This year's event marks how the Department of Justice and HMRC are tackling the problem of sexual abuse and other sexual abuse that is pervasive in the community. The meeting was chaired by Sir John Williams, the Chair of the Royal United Services Institute, where he spoke alongside Dr Helen Fisher, the Secretary of State for Justice, former Chief of Staff Sir Simon Rainsford and the Commissioner of Police, among others.
The Births, Deaths and Marriages (BDM) office is located
The Births, Deaths and Marriages (BDM) office is located two kilometres away from the Salford City Council building.
This year’s event marks the first time in more than 150 years that the government has called a meeting to discuss the issue of families’ relationships with mental health services. The meeting was held at the heart of the troubled social network sector, leading to a call for an urgent response. The National Trust and the local community have joined forces to have the discussion officially held.
This year's event marks the first time in more than 150 years that the government has called a meeting to discuss the issue of families' relationships with mental health services. The meeting was held at the heart of the troubled social network sector, leading to a call for an urgent response. The National Trust and the local community have joined forces to have the discussion formally held.


 The Births, Deaths and Marriages (BDM) office is located two kilometres away from the Salford City Council building.
This year's event marks the first time in more than 150 years that the government has called a meeting to discuss all the family and personal matters faced by these staff members. The meeting was held at the heart of the troubled social network sector, leading to an important call for immediate action to reduce stigma, improve relationships and tackle violence against staff and the disabled. It included a public consultation on all aspects relating to families, including families with mental health problems who requested such an meeting.
The Births, Deaths and Marriages (BDM) office is located two kilometres away from the Salford City Council building.
This year's event marks the first time in more than 150 years that the government has called a session to review the policy of the Department of Justice and the Department of Health (HIV) and find additional options to improve the outcomes of families seeking help. It was organised as part of the National Trust and was attended by a wide range of people. We heard a range of perspectives as to which of the two agencies represented is more effective or more likely to do the job at its best.
The Births, Deaths and Marriages (BDM) office is located two kilometres away from the Salford City Council building.
This year's event marks how the Department of Justice and HMRC are tackling the problem of sexual abuse and other sexual abuse that is pervasive in the community. The meeting was chaired by Sir John Williams, the Chair of the Royal United Services Institute, where he spoke alongside Dr Helen Fisher, the Secretary of State for Justice, former Chief of Staff Sir Simon Rainsford and the Commissioner of Police, among others.
The Births, Deaths and Marriages (BDM) office is located

The following report is based upon an analysis of the BDM office by the consultants using the soft systems methodology. It then concludes with a set of recommendations to improve the situation at the BDM office and a feasibility assessment.
Soft Systems: The MethodologyTraditional methodologies used to understand organisational problems look at the problems themselves individually to make them easier to understand.  They therefore tend to only focus on hard problems as they easier to define. Soft facts, which commonly exist within a system, are frequently ignored partly due to the fact that they are harder to define, as they comprise of political, cultural and social issues within an organisation.
The soft systems methodology (SSM) was developed to focus on such problems. It is a methodology suitable for situations where people undertake activities to achieve a purpose. As it’s concerned with issues such as the relationships between the parties of a system, the party’s views and attitudes towards the system, and the objectives of the system relative to each party, SSM is used to understand human activity systems. SSM is appropriate where there is a problem situation to be solved, or where there is thought to be opportunities for improvement.
The problem situation that currently exists at the births, deaths and marriages (BDM) office includes many soft problems. SSM is suitable as the present system can be classified as a human activity system. That is, it is a system that exists because of the actions of humans within it. No one goal of the system exists; rather there is a purpose for the system’s existence and missions it is expected to fulfil. What the purpose and/or mission of the system is depends upon which party’s perspective is taken when examining the system. SSM will therefore allow the analysis to understand the problem situation, and therefore make appropriate recommendations.
Rich PictureRich pictures are used to help gain an understanding of a problem situation. They contain all-important hard and soft facts, such as the main parties of a system, information flows, concerns, issues, conflicts, relationships and boundaries.  Below is a rich picture of the BDM office.
Root Definitions (using CATWOE)Root definitions

                


                

                    

                        
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