Critical Thinking
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Critical thinking occurs when a person thinks about a subject or problem to where the improvement of the quality of ones own thinking using skillful analogies, then assessing and reconstructing them. A few important skills that is learned through critical thinking is learning how to discipline oneself in thinking, understanding the world as well as learning themselves. Critical thinking in the business world has many benefits in the process of decision making by employers as well as employees.
The manager faced a problem at RSc a few weeks back when an employee came to work half drunk. The employee had not been drinking that morning but was still drunk from the night before; he was doing his work and not acting much different from usual. However, you could smell it on him three feet away no matter what the manager tried, such as having him brush his teeth, chew gum, Etc. It is very busy this time of year and the employee was needed very badly at work to help on the front counter helping customers and answering phones. The manager sit back and watched him during the first 30 minutes after the doors were open and was thinking of a way to keep him at work but not be noticed for the reason that it was so busy and having him work in the back or sending him home could put more work on the other employees. However, keeping him there could get the employee into trouble along with the manager for having him up front while smelling of beer working with customers and one of them smell him and say something or complain about him. This employee has never made a habit of this so it was a first for him and he is a very valuable employee. The manager after about an hour into work had thought the situation over and decided that he couldnt take the chance of having this employee at work for heath and safety reasons. The only thing to do was take his chances of having more work piled on others and send this employee home for the day. Even though the employee did not drink anything before or at work, he was still a little drunk that next morning at work and he smelled of beer. The manager had to do the right thing and send him home without pay and if it happened again, he was warned that he would be written up, when you receive three write ups you are terminated.
Critical thinking was used in making this decision, the manager after seeing the employee and how he was that morning, it raised a question. However, this begins the thinking process of what do in this situation. The manager, in the hour into work he allowed enough time to give the issue careful analysis while reflecting on both sides of the argument he was facing. He stayed self disciplined and open minded; as well as not acting impulsively (DeSilva 2006).
In conclusion, “critical thinking is the disciplined art of ensuring that you use the best thinking you are capable of in any set of circumstances. The general goal of thinking is to figure out some situation”