Essay About Tri-State Company And Effect Of Smith

Telephone Tri State
Case StudyTRI-STATE TELEPHONE        Submitted To : Ms. Connie GarciaSubmitted By : Joza Z. VergaraMNGT 101 / II-HRM1September 13,2016Statement of the ProblemThe customers marched in to protest against Tri-State Company with the help of Consumer Federation of America & Congress of Consumer Organization.*Cause of the Problem – The Management of Tri-State wants to change     the pricing system.*What is wrong to be corrected – Tri-State’s latest pricing system rate request must change.Statement of ObjectivesHow does Mr. John Godwin & his management bring a better solution with Tri-State latest rate request. Areas of Consideration Customers are charge to have access for Long Distance Companies wether or not they are in a habit of making long distance calls.Technology changing rapidly, cellular telephones primarily used in cars were now handheld & could be substituted for standard phones.New intelligent terminals & software development gave rise to new uses of phones.Alternative courses of ActionADVANTAGEThe Long Distance Companies benefit most for the charge of the customers.Cellular Phones can be taken anywhere, it means easier way to communicate w/our love ones.Additional services like using the phone as an alarm system is more convenient we don’t need other devices for such services.DISADVANTAGESCustomers suffer from highest rate or one flat fee even when they are not into making long distance calls.Tri-State’s need to invest to keep up with the state of the arts.Telecommunication companies like Tri-State doesn’t benefit of all for Additional services.RecommendationGodwins recently proposed a new pricing system whereby users of local telephone services would simply pay for what they used rather than a monthly flat fee.I would recommend that Tri-State’s should proposed additional services where in the customer should have a phone line in order to have that service a good example for this is the PLDT here in the Philippines they refer additional service which is Internet Connection where in the consumer should have a phone line establishing the additional internet connection.I would recommend that Tri-State’s should have a good management and a team who looks also for the benefit of their consumer because the consumer tells if a company is successful with their product & services.ConclusionI therefore conclude that we must look after our customer If they are contented & satisfied with our services. We must be fair with them to charge them for what services they have used.What do you think was the effect of Smith’s out-burst on the other managers at the meeting?I think the effect of Mr. Nick Smith’s outburst on the other managers at the meeting will be a big question for them and they would think that Mr. Smith judged Tom Brewster unfairly.Was it necessary for Smith to apologize to Brewster? Why?Yes, because eventhough he was the Vice-President of the company it was necessary to apologize to Brewster because of his rough attitude & misunderstanding of what Tom Brewster’s position, he was just newly promoted & unfamiliar with his new job. And apologizing to your employee even your the upperhand makes a good relationship & a good example to others.How would you respond to the kind of apology that Brewster received?Im very impressed how Mr. Smith apologize to Tom Brewster, In a position that he is the Vice-President he did’nt hesitate to admit that he had done wrong. And if I was Tom Brewster I would highly appreciate that kind of apology I had received.What would it be like to have Smith working for you? To work for Smith?I would be glad if Mr. Smith worked for me, a veteran on his field & knows when he was wrong.And if I worked with Mr. Smith I am very pleased to work with him.How does Smith define Brewster’s responsibilities as an assistant product manager? How does he define his own role as a top manager?Tom Brewster responsibilities as an assistant product manager according to Mr. Smith was; *He had to make sure that people like him don’t make stupid decisions & *He must know the answer in any question about his products.Mr. Smith role as a top managers was hard because he had to make sure that everyone knows about their work and sometimes because of misunderstanding he would make unnecessary action. And he needs a person who would correct him in every move he will make if he had done wrong.