Business Letter
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Olivia ChowNo.9 Liyuan Dormitory, Sun Yat-sen University, TangjiaXiangzhou District, Zhuhai, [email protected] 31st, 2014China Deppon Logistics CompanyNo.1018, Mingzhu Road, Xujing TownQingpu District, Shanghai, [email protected] Deppon Representative,Two weeks ago, I purchased an expensive tea set on Taobao.com and it was delivered by Deppon Express from Shanghai to Guangzhou. However, the delivery was a week late and the item was permanently damaged, which made me incur a loss of money. Thus, I officially file a complaint to your company about this.First of all, it actually took me ten days to receive my package, but the expected transport time guaranteed by your company was three to four days. Specifically, I had made several phone calls to the customer service center to track the late delivery but it failed to give immediate feedback. What’s even worse, I found out that the tea set had been seriously broken when it arrived, and I truly believed this happened during the process of express delivery. This made me suffer a loss of 1000 RMB. Nevertheless, the staff member of your Guangzhou Subsidiary was so rude and impolite, telling me that the company would not compensate me for the broken package. I think this was totally an act of irresponsibility and even violated my legal rights as a customer.
Therefore, I think Deppon should apologize for its poor services and compensate for my loss of 1000 RMB. And I truly hope my problems above can be solved as soon as possible. Furthermore, I suggest that your company should strengthen the training of employees to improve the customer service. Thank you so much for your time.Sincerely,Olivia ChowAlex LeeSenior ManagerChina Deppon Logistics CompanyNo.1018, Mingzhu Road, Xujing TownQingpu District, Shanghai, [email protected] 2nd, 2014Olivia ChowNo.9 Liyuan Dormitory, Sun Yat-sen University, TangjiaXiangzhou District, Zhuhai, [email protected] Ms. Chow,This is a letter concerning our sincere apology and solutions to the late delivery and your broken package. We would like to inform you that our company has a good reputation in the logistics industry and thus we take your problems with our delivery service very seriously. Firstly, on behalf of my company, I sincerely apologize for the poor delivery and customer service that you received recently. Admittedly, there were still some loopholes in our transportation system. So your package might be inadvertently neglected for some time and even dropped on the ground heavily by some careless deliverymen. And this accounted for the situation where your delivery was a week late and your tea set was severely damaged. On the other hand, the training opportunities provided to our staff members at the service center were inadequate, which made some of them unprofessional about their job and even impolite to the customers like you.