An Internship Report on Customer Service Department of Mahalaxmi Development Bank
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AN INTERNSHIP REPORT ON CUSTOMER SERVICE DEPARTMENT OF MAHALAXMI DEVELOPMENT BANKBY:Sagar PaudelRoll No:14948/14TU Registration No: 7-2-48-84-2014An Internship Report Submitted toFaculty of Management, Tribhuwan UniversityIn partial fulfillment of the requirements for the degree ofBachelor of Business Administrationat thePrithivi Narayan CampusTribhuwan UniversityPokharaOCTOBER 2018STUDENT DECLARATIONThis is to certify that I have completed the Internship report entitled “AN INTERNSHIP REPORT ON CUSTOMER SERVICE DEPARTMENT OF MAHALAXMI DEVELOPMENT BANK”under guidance of Reshamsharmain partial fulfillment of the requirements of Bachelor of Business Administration at Faculty of Management, Tribhuwan University. This is my original work and I have not submitted it elsewhere.[pic 1] Signature Sagar paudelOctober,2018RECOMMENDATIONThis is to certify that the Internship reportSubmitted By:Sagar paudel Entitled:“AN INTERNSHIP REPORT ON CUSTOMER SERVICE DEPARTMENT OF MAHALAXMI DEVELOPMENT BANK” has been prepared and approved by this campus in the prescribed format of the office of the Dean, Faculty of Management. This internship report is forwarded for examination.[pic 2][pic 3][pic 4]Resham Raj SharmaSupervisorApril,2018ACKNOWLEDGEMENTThis report entitled “CONSUMER BUYING BEHAVIOR WHILE SELECTING CELLULAR PHONE BRANDS” has been prepared in accordance with rules and regulations of the university. Accomplishing the task of preparing summer report is never an easier one since it requires hard labor, concentration and determination. This report has helped me to expand my knowledge regarding the preparation of report and the hard work it takes to complete any kind of such reports.First of all, I would like to express my whole sincere gratitude to my respected teachers, supervisor Resham Sharma who showed great interest and provided academic guidance during whole research writing period. He provided me valuable suggestions on my research period, which greatly help me to do my work on time. I am also grateful to all respected teachers of department of management, Prithivi Narayan Campus for their encouragement and suggestions.Similarly, I would like to thank my friends who directly and indirectly helped me to prepare the report.Sagar paudelApril 2018 TABLE OF CONTENTSPageSTUDENT DECLARATION iCERTIFICATE FROM THE SUPERVISOR iiACKNOWLEDGEMENT iiiTABLE OF CONTENTS ivLIST OF TABLES viLIST OF FIGURES viiEXECUTIVE SUMMARY viiiCHAPTER I:INTRODUCTION 1.1Context Information 11.2Statement of the Problem 21.3Objectives of the Study 31.3Significance of the Study 3
1.5 Literature Survey: 41.6 Conceptual Framework 61.7 Limitations of the Study 71.8 Research Methods 71.9 Organization of the Study 8CHAPTER II:DATA ANALYSIS AND MAJOR FINDINGS 2.1 Respondent Profile 92.2 Data Presentation and Analysis 92.3 Major Findings and Discussion 23CHAPTER III:CONCLUSION AND ACTION IMPLICATION 3.1 Conclusion 253.2 Action Implication 26REFERENCES 27APPENDICES 28LIST OF TABLESTable Page2.1 Gender of Respondents 92.2 Age of Respondents 102.3 Educational Background 112.4 Occupation of Respondents 132.5 Monthly income level 142.6 Amount willing to pay by Respondents 152.7 Currently using Cell Phone Brand 172.8 Respondent Satisfaction level with current Cell Phone 21 2.9 Respondent Satisfaction level from After Sale Service 22LIST OF FIGURESFigure Page