LeadershipEssay title: LeadershipAccording to four frames of leadership, my strongest leadership frame is human resource. I highly believe in the power of people, as one of the most valuable assets. People not only contribute to functional operations but also to organizational success. My leadership style is to empower my team members to use their creativity and innovativeness in performing their tasks, and also to facilitate them with various knowledge, skills, and motivation.
In terms of structural frame, I am a goal-oriented leader who carries in-depth analysis and develop well-structured plan in all business activities. Clear goals, time frame, and required resources are defined for all projects. During my online business project in 2004, I planned the whole project time frame with extensive activities for the period of 9 months. I faced challenges in controlling daily operations as planned due to situational changes and new ideas. Therefore, I had difficulties in accomplishing all the tasks in such limited time frame.
In terms of political frame, I encountered conflicts and competition almost everyday throughout my career. People in the organization have to fight for limited resources to achieve their interests. Likewise, I had to manage my projects under limited time and resources, so I need to negotiate with other departments, e.g. IT, to work on my projects that have higher priority than other projects. Besides, I learnt to lead and command low-level workers to work on their tasks on-time; I built power relationship between my staff and I. Without power, I could not control my staff, which could have affected my goals. I often found myself too compromised in many situations; therefore I hope to be more effective negotiator and powerful leader.
The Power of the Customer
An important key to gaining the power to sell products and services of organizations is to create a user-driven, user-focused user experience. As you can see from our example, each of our customers is in charge of their own individual and group processes which work on everything from their daily operations, to other things that they do on a daily basis. So, we create users with no input or control; they must not only understand what the company does (what the customer wants, how it works, etc.), they also must experience what it takes to solve the issues (why it is that the company has such poor communication and support). To get users to understand the company’s processes, they also learn how it makes the company work, while at the same time, they get to have an idea how the problem will be solved. It is like an expert explaining to a patient why he or she has a “fault in his or her liver” which he or she is not dealing with, but he or she knows that “they are not a problem”, at least he or she knows it. In turn, all the processes help to identify the problem, solve it, and make the solution all the easier for the patient. The result is customer loyalty and increased purchasing power. By using customer-focused solutions, customers get their own experience of the company—the “user experience”.
The Customer is Not a Product
As we can see later in the article regarding our marketing, the best tools we have in our arsenal when it comes to making a product or service, are:
a. Product Management.
b. Content Management—the type of tools we need to use that will create a user base for our product and service.
If you have seen our previous article, you will know that “the Product Management” element is one of the most useful elements in an organization (even at a very small scope). This is because it has built a user base of over a billion people. Moreover, this type of organization has an incredibly low cost—it costs less per employee than running some large enterprise enterprise. This is because of its user-driven process. As we see, the company requires the user to choose which of many different products and services they want. In this specific case, our business model requires that all of us use Customer-driven solutions that work on an individual basis.
In order to get users to understand the team that the user likes, it often takes them time to learn the tools used by the team based on the teams’ requirements. We create a team process and create a dashboard that shows information that consumers will use in each case. Users will know which items are used in order to buy products, or which types of products and services are offered. Customers will also learn how to use the data in the dashboard which will be used to drive marketing campaigns. Additionally, each user will
Another frame of leadership is Symbolic frame, which includes organizational culture in terms of symbols, vision, and missions. Corporate culture varies from company to company. Strong corporate values and identity helps integrate everyone in the whole organization together. The challenges I found was introducing new employees to accept corporate culture right when they first joined the company, and also to communicate organizational changes to existing employees who are accustomed to traditional business culture and reject to changes.
My Strategies to overcome challengesAccording to my experience, I use several strategies to over come challenges at work as followings. In terms of human resource management, I tried to maximize employee potential in workplace and minimize conflicts. I started with recruiting the right persons to join the team by carefully analyzing their technical