Investigating the Impact of Bank Charges on Disposable Income: Case of Fnb Namibia Holdings and Bank Windhoek
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THE INTERNATIONAL UNIVERSITY OF MANAGEMENT[pic 1]Project Report onInvestigating the impact of bank charges on disposable income: Case of FNB Namibia Holdings and Bank Windhoek Submitted to the Department of Finance ManagementIn Academic Year 2015 Bachelor Honors Degree in Finance ManagementStudent Name: Lukas K AmupandaStudent No: 1300009814th yearSupervisor: Mr Immanuel Michael MatsuibDeclaration I, Lukas Amupanda declare that this project is my own original work, and that all sources have been accurately reported and acknowledged, and that this project has not been previously in its entirely, or in part been submitted at any academic institution in order to obtain an academic qualification. Signed: L. Amupanda …………………………. Abstract:Namibian financial system comprises the Bank of Namibia as the central bank and four commercial banks. This research is concerning about investigating the impact of bank charges on disposable income. It concentrated on First National Bank and Bank Windhoek on how their bank charges affected their customer’s income. The researcher uses the colour coded questioners in order to differentiate the FNB holding bank and Bank Windhoek questions in contacting the research. The researcher has asked the permission to interview the bank employees and customers to the bank manager. The data analysis has been designed by the computer programmes in order to draw up a well presentable figures and tables for the research to be presentable and useful to the financial officer like Ministry of Finance, Bank of Namibia and to the society at large. Acknowledgements:A great many people have contributed to this research. Mariza Herlter the banch manager of Bank Windhoek Capricorn department of marketing and J.Pruett marketing director of FNB Namibia has once again created many fine supplements; their recommendations to this research have been invaluable and all the FNB and Bank Windhoek Account holders too. The Researcher’s fellow students are also honored on their contribution to this research project. Mr Immanuel Michael Matsuib have performed the herculean task of working out the editors who oversaw the entire project from start to finish, in order to reaching the solutions for the research.Brief ContentsTITLE PAGECHAPTER 1 Research Background 1CHAPTER 2 Literature Review 5CHAPTER 3 Research Methodology and Design 10CHAPTER 4 Presentation and Data analysis 15
CHAPTER 5 Findings, Recommendations and Conclusion 29APPENDIX 31 Table of ContentsCHAPTER 1 11.1 INTRODUCTION 11.2 BACKGROUND 21.3 Statement of problem 31.4 Objectives of the study 31.5 Research questions 31.6 SIGNIFICANCE/IMPORTANCE OF THE STUDY 31.7 DELIMITATIONS OF THE STUDY 31.8 Expectation of the study are: 41.9 Limitation of the study 41.10 ETHICAL CONSIDERATION 4CHAPTER 2: LITERATURE REVIEW 52.1 INTRODUCTION 52.1.1 CONSUMER TRUST WELCOMES LAW CHANGES ON BANK CHARGES 52.1.2 NAMIBIAN COMMERCIAL BANK CHARGES ARE THE HIGHEST WORLDWIDE 52.1.3 CONSUMER RIGHTS DAY CELEBRATIONS ‘ON BANK CHARGES’ 62.2 BANK CHARGES 72.3 DISPOSABLE INCOME 72.4 COMPARING AND CONTRASTING OF BANK CHARGES AND DISPOSABLE INCOME 72.5 THEORIES 82.6 THEORETICAL MODEL 82.7 CONCLUSION 9 CHAPTER 3: RESEARCH METHODOLOGY AND DESIGN 103.1 INTRODUCTION 103.2 RESEARCH PHILOSOPHY AND DESIGN 103.3 POPULATION 103.4 SAMPLE 103.5 COLLECTION AND RECORDING OF DATA 113.6 MEASUREMENT INSTRUMENT 113.6.1 RELIABILITY AND VALIDITY 123.7 TREATMENT OF BANK CHARGES DATA 123.8 INTERPRETATION OF BANK CHARGES RESULTS 133.9 CONCLUSION 14 CHAPTER 4 15PRESENTATION AND ANALYSIS OF DATA 15