Technology and Management Functions PaperTechnology and Management Functions PaperAbout close to two years ago, I decided to get my feet a little wet in the medical field. Being as though I have an extremely weak stomach, I chose the front desk medical receptionist. Upon completing the required courses to become a certified Medical Office Receptionist, I was offered a job by Pediatric Associates. At first, I assumed that the job would be a bit overwhelming. But sure enough, as time progressed, the process became easier by the day. I will now give you some of the job duties and responsibilities that were entrusted upon me to get the job done Monday through Friday, and every other Saturday. I discussed with the physicians as regards to any incomplete patient tests/consults or other incomplete orders before the scheduled time of the patient’s visit. I answered to patient communications and transferred calls or delivered complete messages to the appropriate individual per practice protocol. I also assembled charts for new patients and prepared charts for scheduled patients; requests patient information from outside sources as and if needed. I checked patients in and out, verified insurance/benefit coverage and collected co-pays and/or payment toward account balances at the time of service. Another responsibility that was given to me was to ensure that any new patient information sheet is filled out completely and accurately on all patients annually, and that essential information changes are made at each visit. Maintaining the computerized appointment schedule; schedules appointments and ensures patients receive appointment reminders, hospital procedures and/or surgeries following office protocol; advises medical staff and patients of scheduling changes; and maintains a record of physician schedules and days off to avoid scheduling conflicts added to my list of duties. I also assisted in managing the patient referral process. I documented information on logs, ledgers and deposits accurately and neatly, and copies logs and records as needed. I filed patient charts and records and delivered incoming mail and/or packages to the proper person upon receipt, processed outgoing mail and distributed faxes.
As you can see as the above job duties and details, technology was very helpful and useful to our place of employment. But as of January 31, 2011, the “new” use of technology overshadowed all of the normal daily duties from the previous year. The company and management staff of Pediatric Associates came to a decision that our location (Boynton Beach) would be the third of twenty two offices to go completely electronic. Although the corporate managers, along with the employees that it was and awesome transition. It proved to be a bit challenging. There were numerous changes that took place within the office. The company hired full-time scanners to scan all of the patient’s charts that had been seen within the last
of the second weekend. These images and images of the first weekend and the two Saturday weekends will remain on memory card for now, but that their will be available for future access to by any of you who wish to. However, while we are always excited at the possibility of a new facility opening this year in the near future, the current location of the third office on the campus (which has had all job responsibilities from day one) and the second office on the campus was a bit difficult for our time period to complete in the current environment. This issue is why one year ago we were unable to begin our transition of a new office to the current location (though it has now been scheduled for April 1, 2012). When that location has come to a close, a decision is going to be made as to when a new office opens. That decision is going to be a key point on whether or not we choose to move forward with a more complete office on the campus or leave. That final decision will be made soon after, but for now we continue to try our best to be as accessible as possible. We now sit down and plan our transition on a weekly basis. For the first of 2013 we are going to be starting on an automatic rotation of 10 to 12 full time interns during all of September and October for the duration of our transition. Our goal is to have at least 10 interns on-site between September and October. By that point, we have had some experience in creating automated computer and software installations that manage the team, schedule events, and work schedules at that location. The team will be the primary people in addition to other staff who are in the office the day of transition. We expect our staff to be in place with our new staff starting around May. We’re also looking to hire more full time interns and people in our team for the additional time required to provide extra services in that role. More information about the staff positions can be found in the FAQ page of the website of www.newcareering.com, which you can browse by clicking on the links below. One of the biggest things we’ve done since March 2010 has been hiring interns to help out on the transition and in the past we’ve paid our full-time interns to help with building up a strong team. This is how we have been able to develop our professional and technical skills and make more money from interns. It also helps with our future ability to spend all of our time in the office working as a team.
About the staff What we will do: We are bringing full time interns to Pediatric Associates (Paediatric Associates), a well established and respected New Healthcare organization. With the arrival of our new staff and to accommodate some of the unique needs of new hires, we began the process of scheduling as many of these employees as we possibly could.