Compensation and Benefits – C236 – Task 1
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Course: C236: Compensation and BenefitsAssessment Code: XYT Task 1A1. Job Descriptions:  Job Title: Software DeveloperReports to: Manager of Application Development Job Purpose: The software developer role is part of the information technology department and is responsible for the customization and service of new software for the company’s growing client base. Working closely with external clients and various departments internally you will analyze the client’s software customization requirements and propose ideas for software modifications, including cost and time proposals.Job Duties: Produce in partnership with other developers the specifications and code necessary.Coordinate quality testing of the modifications in a controlled staging environment.Develop training materials and job aids for end users. Provide ongoing service for the new softwareQualifications: Bachelor’s Degree in Computer Science or related area of studyExceptional web development and coding skillsComprehensive knowledge of Java, C++, Visual Basic, and Oracle.Strong problem solving skills, with focus on accuracy and attention to detail.Professional Certifications are not required Minimum two years’ experience working in a related fieldJob Title: Marketing SpecialistReports to: Director of MarketingJob Purpose: The marketing specialist role is part of the marketing department and is responsible for the marketing of new software, customization, and service for the company’s growing client base. The marketing specialist role is responsible for the promotion and growth of the organization while keeping true to the values and portraying the company in a positive point of view. Partner with other departments to support sales and branding activities by assisting with the development of print and online marketing materials and providing organizational and in-person support to sales department as needed.Job Duties: Research and analyze market trendsCreate concise reports based on those analyses with recommended actionsUtilize and update the marketing database of customers and leads. Manage social media channels including new posts and chat monitoringEnsure positive online experience, by addressing or redirecting concerns as appropriateQualifications: Bachelor’s Degree in Marketing or related area of studyExcellent design skillsStrong interpersonal skillsRobust creative problem solving skillsFocus on accuracy and attention to detail. Comfortable working in a rapidly changing environment.Ability to work well within a group made up of various departments.  Minimum two years’ experience working in a related fieldJob Title: Sales RepresentativeReports to: Manager of SalesJob Purpose: The sales representative role is part of the sales department and is responsible for the sales of new software with the support of the information technology and marketing departments. Successful sales representatives are able to establish and maintain relationships with existing and new clients as well as partner with internal team members to develop a customization plan based on the customer’s needs.
Job Duties: Provide live and online product demonstrationsSells product by providing a proposal based on the client’s business needs. Discuss fluently the customization capabilities of the new softwareMaintain familiarity with competitive products and comparisonsNegotiate and finalize terms of sales agreementQualifications: State the minimum qualifications required to successfully perform the job. Bachelor’s degree preferred but not required with experienceExcellent communication skillsStrong self-motivation and resilienceAbility to comprehend and communicate technical specifics Focus on accuracy and strong attention to detail. Comfortable working in a rapidly changing environment.Ability to work well within a group comprised of various departments.  Minimum two years’ experience working in a related fieldJob Title: Customer Service RepresentativeReports to: Manager of Customer ServiceJob Purpose: The customer service representative role is part of the customer service department and is responsible for the ongoing service and customer satisfaction for the company’s growing client base.Job Duties: Guarantee high levels of client satisfaction through excellent serviceBuild and maintain relationships with clients and staffRespond to questions via telephone, email, or through social mediaUtilize and update the marketing database of customers and leads. Use the resources available to discern the best course of action. Qualifications: State the minimum qualifications required to successfully perform the job. Bachelor’s degree preferred but not required with experienceStrong problem solving skillsExcellent communication and customer service skillsGeneral computer competence, including Microsoft softwareAbility to comprehend and communicate technical specifics Focus on accuracy and strong attention to detail. Comfortable working in a rapidly changing environment.Minimum two years’ experience working in a related fieldJob Title: Administrative Assistant