Executive Housekeeping Responsibilities
CASE STUDY 1Executive housekeeping responsibilities:Room assignment/workloadExecutive housekeeper is in charge in preparing and planning work schedule in advance. Each room attendant will be assigned few rooms and their job scope will be clearly stated by the executive housekeeper. Also, the number of room need to attend to will be divided equally to each room attendant to ensure they can give their best services and also to prevent from any dissatisfaction arise from the room attendants. Moreover, the executive housekeeper must ensure the duties that have been divided will not overlap among room attendants. Every system like HaleTechs software also play a very crucial role that will contribute a great help to executive housekeeper in managing the room assignment/workload.TrainingTraining is very important to the existing and new staff. Executive housekeeper must provide training to new staffs by any means to ensure they can meet with the requirement needs as a housekeeper. Moreover, it is to ensure both existing and new staffs can understand the procedures, protocols and the systems of the hotel. Executive housekeeper should not omit leadership training for supervisors. This training to ensure the supervisors are updated with the current needs of hotel and customer and also currents standards and regulations. Also, once software has been implemented for example HaleTechs, the executive housekeeper must provide training to the housekeepers to ensure they have sufficient knowledge and be able to use the software efficiently.
Room inspectionExecutive housekeeper must check every room on daily basis to ensure the room attendant meet the level and standard set by the hotel. Also, it is to ensure guest satisfaction and for safety reason. Room inspection must be done before releasing it for guest occupancy. Room inspection can be done by using check list and update the checklist in the relevant report. The check list also can be updated in the systems such as HaleTechs software after the inspection has been done daily. Housekeepers reportHousekeeper executive must prepare rooms and guest report and those report can be updated through system like HaleTechs software. This report will provide the availability of the rooms before it can be released for guest occupancy. The report usually consists of the date last cleaned, occupancy, housekeeping statuses, reserved rooms, occupied rooms and guest information such as arrival date, departure date and number of guests. This housekeeping report is prepared to make it easier to organize room cleanliness for the proper care of the guests.Inventory control Inventory control is very important in every hotel. By using system like HaleTechs software, it helps executive housekeeper to maintain inventory control and trace the lost or defect inventory. Also, if the inventory has meet reorder level, they should order for new inventory to ensure the hotel will have sufficient inventory to provide the best services to the guest and meet guest satisfaction. If there is insufficient inventory, the hotel will not be able to provide the best services to the guest and will not be able to meet guest satisfaction.