The Trust Bank – Banking on Their Employees?
The Trust Bank – Banking on their Employees?Tess Ramos is the Department Manager of the Loans Division of Trust Bank, with eight direct reports under her. Her staff includes a mix of junior and senior officers.Trust Bank is of one of the worlds largest banking and financial services organizations. It has thousands of offices in several countries and territories in Europe, the Asia-Pacific region, the Americas, the Middle East and Africa. With listings on the London, Hong Kong, New York and Paris stock exchanges, shares of Trust Bank are held by almost two hundred thousand shareholders in a number of countries and territories.One of Tess’ able and reliable staff is Christine Alba. Christine maintains and updates a database of client transactions, apart from the administrative work that shed does for the department. The other day, Tess instructed Chrisitine to prepare a report on the department’s transctions in 2005. But today, when Tess ariived for work, she got a text message from Christine that she is not feeling well. She recalled that Christine has taken sick leaves for a number of times in the past month. But she was not able to talk to Chrsitine about her absences due to the tight schedules in the bank. Even her staff has been very busy attending to day to day activities to meet the growing customer base of the bank.
Tess was expecting that the reports she asked for was on Chrisitnes table, but it was nowhere to be found. She tried calling and texting Christine but the mobile phone was off. Tess tried searching for the report in Christines drawers and cabinets, sifting through her files. While going through Christine’s files, Tess chanced upon a report written by Christine, which is seemingly one for her submissions in her MBA Management class. What caught her eyes was the title in bold writings “THE TRUST BANK—BANKING ON THEIR EMPLOYEES”, and she went on reading: “As I was nearing my graduation from college, I clearly remember being advised by people around me that I should better start applying for a job by sending out my resumes since competition is very tough. I was even told that it is the more competitive amongst newly graduates like myself. Since every year so many students graduate from good colleges but the job opportunities being offered does not increase proportionately. There are too many graduates and very few job opportunities. In other words, a shortage of jobs.” “I finally graduated in 2000 and was lucky enough to be offered a job in Trust Bank, a prestigious financial institution. The offer was an entry level position with a reasonable salary. After doing some inquiries, I soon found out that the salary being offered was quite competitive based on industry practice. I was informed that they offered a relatively higher salary as compared to other local banks and almost the same as other foreign banks. The icing on the cake was also the employee benefits they offered like medical allowance and bonuses. Discovering these convinced me not to let this opportunity pass. An offer I could not definitely resist. Being afraid of not being offered the same package, I immediately accepted the offer.”