Fedex – Luxury Goods International Transportation Services
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Luxury Goods International Transportation Services
FedExs Luxury Goods International Transportation Services provides unique designed, producing and distributing luxury goods. Especially in global consumer markets, FedEx has to control costs where it can, while offering a product and level of service that helps retaining customers. FedEx offers specialized services that move precious raw materials and finished goods more efficiently.
FedEx Fulfillment services is an integrated, end-to-end, supply chain offering. With FedExs European Central Stocking Location the FedEx Global Distribution Center gives customers an enormous strategic advantage in storing luxury inventories. FedEx GDC warehouses can reduce customers operating and inventory costs, letting them compete more effectively. FedEx GDC provides — custodial control, integrated information flow, optimized inventory, customs clearance and much more.
Inventory Management with automated replenishment, plus Tracking and Tracing by order number, part number, serial number, lot number, or by item level detail
Complete end-to-end inventory and transportation visibility including real-time proof-of-delivery, next flight out and local courier
Central Stocking Locations are accessible 24 hours a day, 7 days a week
delivery reliability from 2-day to 4-hour delivery, 2-hour service in some areas
In house customs specialists
Dedicated Customer Service Team
Emergency fulfillment
Returns management
8,500-square-meter / 90,000 square-foot facility.
Same day order processing and fulfillment.
Critique:
FedEx has an exceptional product line for international luxury goods. Also FedEx has many different specialized care for handling the goods. However, FedEx fails to provide a platform for interaction and feedback from their customers. This is important as feedback helps to improve the company. Also FedEx should not only hold one fulfillment services center in Europe, as this departments has advantage in decreasing customers inventory costs and opportunity costs. Also reducing FedExs shipping costs and increasing its positioning in luxury goods services.
Recommendation:
We recommend that FedEx give their customers access to their team of experts to create a transportation system that is unique to each luxury company and its products. This addition to their service portfolio creates a point of differentiation that will improve their customer satisfaction. It should corporate with more countries and