Scenario CaseEssay Preview: Scenario CaseReport this essayScenarioA newlywed couple, Mr and Mrs Tan had booked a flight to Japan online from the SIA Company for their honeymoon on the 25th of November 2011. It was an exclusive package to the first 50 newlywed couple and it cost $2488/=. They had their flight invoice was printed out. On that day itself, the couple went to collect their tickets and soon realized the shocking news that their names were not included in their system.
When they arrived at the airport and was getting ready to check in, the staff had told the couple that their system do not have any evidence of their purchase of tickets to Japan. Mr Tan was flustered and demanded to see the manager. The manager arrived shortly and tried to check through the system again. However, the manager had taken quite some time which resulted that the flight has already left. The couple was very disappointed with the staffs handling the situation and left even though the manager had gave some possibilities about the situation.
Mr Tan was appalled by the incident and decided to write a letter of Complain to SIA Company. In the letter, he had included that he would sue the company for compensation if they did not give him a full refund by the next 3 days. The next day, Mr Lim, the General Manager of SIA called Mr Tan to apologise for the situation and that they would compensate the couple with the following: A couple spas, massage and one day one night stay at Crown Hotel and a First class air ticket for a two way trip to Japan. Mr Lim had explained that he will personally look into the matter and will prevent such situation from happening again. Mr Tan had agreed with the compensation and is willing to give them a second chance.
In February, the Supreme Court of Singapore’s High Court upheld the decision to award compensation to Ms Lim during the couple’s first week of staying. SIA later appealed to the Supreme Court, which rejected their request, citing the privacy and law of First Amendment rights.
The couples settled for an undisclosed sum. Ms Lim and Mr Tan are still both at work. Although they were planning to meet next Wednesday to discuss their future, they were initially told they could only have a meeting when there is nothing left to discuss. The couple will meet again in October when they will leave a formal request for leave from SIA.
This story may come as a surprise to some readers. However, for many viewers, this has caused such awkwardness, that they are unaware of it. However, this was not a common practice prior to 2012 and the couple’s decision, which was announced publicly in 2016, prompted them to explore this.
We’re also aware that Ms Lim will be staying with the family until 2018, which will be before she was declared bankrupt.
This story has been updated to reflect this matter is not currently ongoing.
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