Essay About First Communication Activity And Types Of Communication Activity

Communicating Effectively one to one and in a Group
Communicating effectively one to one and in a group In this report I will be assessing and evaluating the way I communicated and factors that influenced the effectiveness of two types of communication activity. The first communication activity I completed was a group interaction with colleagues (in a residential home). This is where I handed over information from the previous shift to the new members of staff that where taking over the shift. This group interaction was completed with 3 other staff members not including myself. The other interaction was with a service user and was one-to-one. I was helping the service user complete his homework. Also, within this report I was being discussing what I believe to be my strengths and weakness’ are. I also will be discussing how I used listening and responding, voice volume, tone of voice, pace of speech, use of language, clarifying, repeating, questioning, facial expressions, proximity, and body language. I will be providing witness statements from my health and social care setting that also includes these points. When I was in my group communication activity – I was handing over to 3 other members off staff that where taking over the shift. I understood that I needed to make sure that all the information was passed over correctly in order not to miss anything. ‘Shift handover has been defined as being an activity directed towards the goal of achieving understanding. An effective handover is therefore free from miscommunication or misunderstanding.’ (