Essay About Network Of Stores And Turnover.All Employees

Summary of Key Points
Summary of key points Food Zone interviews 3 Main topics where put in questionsOrganizational healthCustomer satisfaction is taken into account and complaints are handled immediatelyBuilding team spirit is a major factor in all sectors of all the stores.The organization has implemented strategies to improve stock holding that in turn improves turnover.All employees are not part of decision-making Crime and fraud amongst customers as well as staff are issues that can threaten the success of the organization.The more you put in the more you get out, is that cultural installed within this organization Conflict within the work place is dealt with mutual respect and is handled by the owner and manager of the store.Goals and objectives are set up by the C.E.O Team and infiltrated throughout the network of stores around Africa.Competition with OK foods and they are focused on mainly rural, low income areas.Strategic Priorities The store at which the interviews where conducted have been neglected over the years and thus become a priority to rectify this situation, with revamping the store as well as redoing stock volume and corrective pricing.The director and store owners have a hands on approach to handling issuesThere employee retention strategy is based on the ideas that an employee can stay if their happy or and leave if their notStrategies are put in place to create a happy work environment that is used to improve productivity and service delivery.Turnover ranges from R550000- R630000 (one store per annum, Good Wood Store) 12% employee turnover rate. ( Good Wood Store)Employees are seen as investments and through training are grown into the organizationCompetitive advantage is achieved by selling new products/services when they become available as well as specials in season on items that are in demandInternal promotion is an aspect that is used to motivate and grow employees throughout the organizationThe organization is based on a strictly centralised system, as top management are the only decision makers.Vision/mission To hone, harness and combine the buying power, skills and flair of their members.To convert their members through marketing advertising, training and technology to branded stores.To ensure an above-average return on investment for all of our stakeholders. Expand in the retail- Expansions of the food zone division, combined with reposition of the BEC group as a retail account.Enhance group value through growth of centralised distribution and procurement capacity.Focus on customer communication with store discipline for enhanced brand awareness. Conversion to ARCH technology for enhanced data sharing and operations reporting.Analysis approach The use of comparative analysis with other brands similar to food zone. Lecture case studies to identify problems or issues within the organization.Qualitative and Quantitative data to understand the health of the organization.Analysing key focus areas such as enhancing the group value, with customer communication.Analysis information from all perspectives such as employees, managers and CEO’s