Bell Canada
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As a consultant who has received a contract to organize and plan this change, discuss how you would go about making the changes necessary to create the structure proposed and resolving the issues that will arise. In doing so, you need to consider the problems that might arise before, during and after the change is implemented and how you would propose the organization deal with these problems.
Bell Canada is no stranger to change. In the past 10 years they moved from a highly regulated industry to a privatized system. In doing so they substantially reduced their workforce, streamlined their processes and rebuilt their clientele through great customer service. The management team has created a plan to take Bell to the next level by adding effectiveness and creating efficiencies throughout the companys three main divisions.
The biggest hurdle Bell will face in this process is resistance to change from employees. This is not uncommon and due to the magnitude of the changes and the relatively short period of time since the last major changes were implemented at Bell, many employees will be extremely wary of managements intentions.
The writer came across three prominent models for change:
Kotters 8 step model for transforming organizations. Kotters model defines two major stumbling blocks in change management. He focuses on the phases of the change process and the devastating effects errors can have on momentum.
Jick devised a ten step approach to organizational change which includes