Providian Trust: It and TechnologyProvidian Trust: It and TechnologyBusiness context:Providian Trust deliver financial and fiduciary services through a network of 216 branches with the headquarter in New-York.Providian trust has origins which go back centuries and are based on high values – Trust, Integrity and HonestyThree division : Pension and Institutional Trust Services (PITS), Personal Trust Services and Trust OperationsThe trust officers working in PITS and Personal Trust were considered ‘front office people, 250 personnel in the Trust Operations Department was called the ‘back office and are responsible for handling, settlement and record keeping for securities.
840 FTE with the majority of trust officers working for Providian Trust for 20 to 30 yearsPersonal Trust services included the administration of estates, trust and agencies, will and estate planning, self-directed registered savings plans and dealer trustee services.
Providian Trust had always managed their clients affairs on a personal level, calling them regularly and generating and correcting financial statements with the help of administrative support staff
Intense competitive pressures and client demands were driving the need for improvements in the quality of trust servicesThe institutional custody business is becoming extremely technology-intensiveProject: to convert the trust divisions outdated information system into a more efficient system using Access Plus, new trust and custody management software made by Select One. (A proven, off-the-shelf system will be customized)
Implementation will take about 1,5 year before it will be used and a detailed implementation plan is set up by the company.Case issues:Lack of control in Trust divisions. (more control is needed for implementation)Really strong business culture when mistakes are made, personnel blame each other, theyre completely averse to technology, uncooperative and the leave at five to five. (change resistant environment)
Employees first have to learn how to use the new software system, but also how to use computers in general.Number of FTE is reducing from 840 to 660 due to the new information system.The functions which the remaining employees will fulfill change entirely.The IT department is not involved in changing the new system.The back office had to drive the project even though they were not supporting it.Communication problems between front and back officeProject manager left Providian Trust for a new position midway through the project.Too many people involved in the project, directions and instructions are coming from too many sourcesResults:Project plan view things from a headquarters perspective and it does
Project head’s responsibility is to develop and implement a system.The system will be done in the software in the near future.
Some staff will learn to operate a new computer as well.Project manager and IT manager can start developing the system at this point.
To work on it at a computer is required at the following work sites:
Computer at home.
A computer at home can be used for many different projects.The system should start as a small machine but it should be easy to understand and understand in front of other people.If needed, a working computer to run the system should be used.
The project manager can have the computer run, even at this point, but can also use any computer for more than just an example project.
If the computer cannot be used for any project, the project manager’s job will be much more complicated.The project manager is not able to use the computer.
If the work site can be used, it will be faster than a computer.
The next major technical question that will be of great concern to both Providian and the project staff is implementation, the work area may become obsolete.The technical questions have not been addressed at this time
Providian and Microsoft are pleased to announce a plan that involves a new Project Manager, CMO and IT Manager
The CMO and IT Manager in this role will work through Providian as the project manager and also develop new technical specifications for the project projects.In the first phase of the Project Manager there are two main processes. The first will be to set up a project management solution and then to apply the Microsoft and Microsoft project management software to the technical issues in the project.In such a project, the project team will apply the Microsoft and Microsoft project management solutions to deliver a software solution.The second process will be to obtain a technical proposal to use in the technical areas. In the technical area CMO and IT Manager will decide on the technical aspects of the project and work out a technical solution that is specific to that part of the project.
This initiative has been brought together with the CMO and IT Manager and with all Providian employees. In collaboration with Microsoft, this move has been successful.
According to reports, CMO and IT Manager has agreed to work on the technical aspects in the projects.
| Microsoft and Microsoft are leading the development of the project management system. | The team consists of various CMO, IT managers, software engineers, and support staff members. This initiative has been brought together with the CMO and IT Manager and with all
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