Hrm Activities
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Work Activities
Manage and maintain all year or seasonal lodging facilities.
Observe and monitor workers performance to make sure that company rules and procedures are being followed.
Confer and cooperate with other department managers to coordinate hotel activities, such as weddings.
Answer questions about hotel policies and services. They also resolve customers complaints.
Arrange telephone answering service, mail delivery, and answers customers questions about area.
Use computers to order food and beverages, or prepare reports.
Purchase supplies or services from outside vendors, such as laundry, repair, and trash.
Inspect hotel for cleanliness and appearance.
Coordinate front-office duties and resolve problems.
Greet and register guests.
Show, rent, or assign rooms or cabins.
Collect payment and record money earned and spent.
Receive and process advance payments. They usually send out letters to confirm that they have received payment. They may return checks if space is not available.
Interview and hire staff.
Assign duties to workers and schedule shifts.
General Activities
Inspect hotels to gather information and monitor surroundings and decide what needs to be done.
Communicate with other managers to plan large events. May negotiate with managers about whose staff will help with projects.
Make decisions and develop plans for how to manage