Etiquette in BusinessEssay Preview: Etiquette in BusinessReport this essay[pic 1]ETIQUETTE IN BUSINESS“Conducting yourself properly in the business world”[pic 2][pic 3]UNIVERSITY OF TECHNOLOGY, JAMAICABUSINESS ETIQUETTE (BUS1002)ETIQUETTE IN BUSINESSbyKADIAN NICHOLSON1305536Submitted in partial fulfilment of the Bachelor of Business Administration Degree Programme, to Ms. Adian Miller in the School of Business Administration, College of Business and ManagementMay 2, 2016Table of ContentsTitle Pages1.0 Etiquette…………………………………………………………………………41.1 What is Etiquette?………………………………………………………………………………….41.2 What is Business Etiquette?…………………………………………………………………….41.3 Importance of Good Business Etiquette…………………………………………42.0 Making Appropriate Introductions………………………………………………52.1 Greetings……………………………………………………………………….62.2 Toasts………………………………………………………………………….73.0 Dining Etiquette……………………………………………………………………83.1 Table Etiquette ………………………………………………………………..83.2 Appropriate dinner conversations…………………………………………….104.0 Professional Attire………………………………………………………………..115.0 Telephone Etiquette……………………………………………………………….125.1 Office phones usage…………………………………………………………..125.1 Cell phones usage………………………………………………………………126.0 Appropriate use of the internet…………………………………………………..136.1 Email usage……………………………………………………………….…..136.2 Social Media usage…………………………………………………………..13Appendices…………………………………………………………………..…….…15References…………………………………………………………………………….18What is Etiquette?It is a code of behaviour that identifies and determines appropriate conduct when individuals are interacting with others. It defines social behaviour and tells what is expected based on conventional norms within society, social class or groups.What is Business Etiquette?Within a place of business, it involves treating co-workers and employer with respect and courtesy in a way that creates a pleasant work environment for everyone.Importance of Good Business Etiquette
Good business etiquette is importance for the following reasons, among many others: Enhances relationships with peers and othersPositively impacts your careerPromotes confidence, allowing the individual to be comfortable in all social and interactive situationsImproves quality of working lifeAdds value to every aspect of organizational lifeMaking Appropriate IntroductionsA business introduction should be delivered confidently. There are some basic protocols and guidelines for delivering a business introduction particularly as it relates to introducing yourself or introducing two persons to each other. Introducing yourselfWhen introducing yourself state your first and last name, your title and your company’s nameAvoid saying “hi”or “hello”. If you’re going to say “hello” follow it with the other person’s nameTry to use such words as: good morning/afternoon/evening.Introducing othersThe basic rule is to introduce the ‘lesser-ranking’ person (socially, professionally, by age or seniority) to the ‘higher-ranking’ person. Here are four steps that should be followed when introducing others:State the name of the person being introduced to (i.e. the ‘higher-ranking’ person)Say “I would like to introduce” or, “please meet” or, “this is,” etc.State the name of the person being introduced (i.e. the ‘lower-ranking’ person)Then offer some details about each other, if appropriate When introducing people of equal ‘ranking’, you may introduce either person to the other.GreetingsThe most common greeting is the handshake with direct eye contact and a warm smile.Use the appropriate salutation for the time of day: “good morning”, “good afternoon”, or “good evening”.Once a friendship has been established, women may hug and kiss on each cheek, starting with the right.Men often pat each others shoulder or arm during the greeting process or while conversing.Address people by their title (Mr., Mrs., or Miss) and their surname until a personal relationship has developed.Always wait until invited before using someones first name.As your friendship deepens, you may be asked to call the person by their first name or nickname.Do not appear overly familiar at the initial greeting. ToastsA toast is a small speech given in honour of someone. The following are guidelines as to how to propose a toast:Ensure everyone has a full glassStand up in a noticeable place in the room so as to get everybodys attention.Wait a moment for everyone in the room to stop talking.Introduce yourself briefly, if you arent already known by everyone present. Say something about why youve gathered.If no introduction is required you may begin by saying, “I would like to propose a toast…”Hold your glass in front of you at about waist level while you give your speech.As you speak, occasionally look at the person being honoured.To conclude your toast, raise your glass to eye level.Have all of your guests (except for the person being toasted) rise their glasses.Say a sentence wishing the person being honoured a good future. This may be repeated by your guest. (It is appropriate to ask everyone to stand).Everyone takes a drink and then sits.Dining EtiquetteMaking the ReservationDinning etiquette begins with making the reservation at the restaurant. You must make a reservation prior to the date and time of the dinner. If for any reason you will be late it is appropriate to call and inform the restaurant. If youve changed your mind you should cancel in advance. This allows the restaurant to provide the table to another customer.
[POPULAR]PENDING: You are now the waitress. In the evening there is usually a buffet on your table. If you need a special treat as part of the meal you can expect to receive a $100 value meal on the table as well. Be sure the food comes prepared by the dishwasher.At the end of the day the server will ask to speak with you by hand.Please write your message or call a service if you have any questions or have any requests for assistance, tips or general tips.If you have any problems and need assistance please post them to http://www.businessinsite.com/help/contact [SCHEDULE]