Ethical, Legal and Regulatory Issues: B2b Vs B2c
Ethical, Legal and Regulatory Issues: B2b Vs B2c
Introduction
In a continuance of the differences between B2B vs. B2C web sites, this week’s paper will cover how the sites manage ethical, legal and regulatory issues.
Ethical Issues facing B2B and B2C sites
There are several definitions of the work ethics. One definition of ethics is the discipline dealing with what is good and bad and with moral duty and obligation. It can also be defined as a set of moral principles or values, a theory or system of moral values and the principles of conduct governing an individual or group, such as professional ethics. (www.m-w.com, 2005).
B2B (Business to Business) web sites share mutual information with each other, so ethics in this situation are important. Privacy is important and should be protected through whatever technical and legal means possible. In the business environment, there are codes of ethics that are developed by the organizations, such as trade unions, which have developed them. For example the ACM Code of Ethics and Professional Conduct were created by the Association for Computing Machinery. It is stated in the Preamble that Commitment to ethical professional conduct is expected of every member (voting members, associate members, and student members) of the Association for Computing Machinery (ACM). (P. Mateti).
The ACM Code of Ethics and Professional Conduct also includes information covering B2C web sites. The information that would cover ethical actions that would relate directly to the public is covered in Section 1.2 Avoid harm to others, paragraph 1:
“Harm” means injury or negative consequences, such as undesirable loss of information, loss of property, property damage, or unwanted environmental inmates. This principle prohibits use of computing technology in ways to result in harm to any of the following: users, the general public, employees, employers. Harmful actions include intentional destruction or modifications of files and programs leading to serious loss of resources or unnecessary expenditure of human resources such as the time and effort required to purge systems of “computer viruses.” (P. Mateti).
The ACM Code of ethics is a good guideline for all businesses to follow. After reading it over, the importance of trust and honesty as a definition of ethical behavior stands out the most. If all web sites follow this guideline, there would be less of a chance of harm coming to anyone.
Legal Issues facing B2B and B2C sites
Legal issues facing both B2B and B2C sites can include copyright infringement. The “Digital Millennium Copyright Act” covers such infringements. A web site needs to beware of other web sites that may copy its website, to market a product not endorsed by the web site. (pwebs.net). It would appear to consumers and other businesses that your web site is endorsing a product that they really are not, and the organization that is infringing on the web site, would be making sales dishonestly.
A B2C web site could face the legal issue of identity theft of a consumer and internet fraud. According to the Federal Trade Commission: Identity theft occurs when someone uses your personal information such as your name, Social Security number, credit card number or other identifying information, without your permission to commit fraud or other crimes. Identity theft is a serious crime. People whose identities