Bank Union India
CHALLENGES BEFORE BANK UNION:
The trade unions have gathered rich experience and crossed definitive milestones by passing through different phases like nationalization, post nationalization, etc. The current situation of the banking Industry requires the trade unions to realign their goals and objectives so that they can be stay relevant and contemporary. Trade union’s earlier way of exerting force on government to resist changes/orders may put them in precarious situation. Following are the major challenges that the bank unions are currently facing.
CUSTOMER SERVICE:
Trade unions play a major role in influencing the level of service that a customer experiences. In today’s competitive world, trade unions should share the burden of removing the negative image associated with public banking industry. Unions along with management should inspire the ground forces to improve their customer service level thereby leading to increased customer and better performance.
MEASURING PRODUCTIVITY:
Service as an industry is suffering from lack of proper metrics to measure the productivity level. In banking industry, apart from macro parameters like revenue per employee, there is no perfect index to measure the level of productivity. Bank unions may find it difficult to showcase their productivity level in absence of proper metrics. Management and Union should undertake initiatives to start measuring the productivity at different levels like zonal, regional and national level so that it can be used to compare and benchmark
IMPLEMENTING BILATERAL NEGOTIATIONS:
Unions have a track record of not implementing their part of negotiations although it has been agreed in writing. Employee resist implementing these changes by refusal and disobedience. This has led to a lot of friction between the management and union.