Training Session for All Employees
– Give a basic training session for all employees on workplace safety and for the lower level employees on the most basic jobs. The first training session just to be on safety and proper use of tools and materials. For example to clean up oil right after it is spilled, and procedures service people must follow when an engine is running. This would reduce safety issues that could put the company in tough legal places and also issues that would stop work flow. The second training session would be for employees that know nothing about fixing cars. Jus a basic session where they learn how rotate tires, fix break pads and replacing mufflers. This would allow for less learning on the job and for more productivity from them in the beginning.
– Change the compensation for employees. I would change the compensation for employees and pay them in order of their skill set. I would pay the technicians based on skills. For example on a scale from 1-4 (4 beings the highest) paying the technicians in the 4-skill category the most. I would pay the technicians in levels 3 and 4 higher compensations than my competitors in order to lead the market in pay. This insuring that they will stay with me and also that the technicians in levels 1-2 would have the motivation to learn more and become more skilled in order to be paid more.
Include some sort of employee reorganization bonus for good service. I would send some kind of email with a basic questionnaire on how the service was when they came to Muffler Magic. Over a month this questionnaires would be tallied and if the employee that had the highest rating or the employee that was mentioned the most would get some kind a bonus. A big enough bonus so that the employees would be motivated to give out good service to everybody.
– Give the service center with the least quality issue a bonus, or extra benefit. The service center that has the least quality issued with there work would get a certain percentage bonus each