Room Division
Essay Preview: Room Division
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Contents
Abbreviation page
Introduction:
Discuss accommodation and front office services for different organizations-
Front office:
Analyse the roles and responsibilities of a range of accommodation and reception service staff –
Discuss legal and statutory requirements that apply to rooms division –
Evaluate services provided by the rooms division in a range of hospitality business –
Front office department –
Housekeeping –
2.1. Assess the importance of the front of house area to effective management –
2.2 Discuss the key aspects of planning and management of the front of house area for given hospitality operation-
2.3 Critically discuss the key operational issues affecting the effective management and business performance of the front office area for a given operation –
Diversity of work force:
Increase in use of technology:
Security:
Greening of hotels and guest rooms:
Staff turnover:
Skill of staff:
Low pay:
3.1. Assess the importance of property interiors and design to effective management-
Importance of hotel interior design:
Colour:
Pattern:
Texture:
Floorings:
Furniture:
Lighting:
Heating and ventilation:
Flowers:
3.2. Discuss the critical aspects of planning and management of the accommodation service function for given hospitality operation-
Building regulations approval:
Other approvals:
Health and safety:
Restaurant and cafe:
Pest control rules:
3.2. Analyse the key operational issues affecting the effective management and business performance of the accommodation service function for a given operation –
Staff turnover:
Peoples needs and demands:
Technology:
Environmental issues:
Outsourcing:
Change and law and regulations:
4.1. Perform revenue/yield management activities to maximise occupancy and rooms revenue –
Market segmentation:
Adoption of marketing strategy:
Creating brand image:
Pricing strategy:
Personal relationship:
4.2. Discuss sales techniques that rooms division staff can use to promote and maximise revenue –
Corporate account holders:
Travel agents and tour operators:
Business customer:
Promotional price:
Advance booking:
Sponsorship:
Promote different department:
4.3. Discuss the purpose and use of forecasting and statistical data within the rooms division –
Forecast the performance:
Measure the performance:
Competitive advantage:
Team performance:
Stay within the budget:
Decision making:
Debtor analysis:
4.4. Calculate rooms division performance indicators to measure the success of accommodation sales –
Front office reports:
Standard room reports:
Housekeeping reports:
Conclusion:
Bibliography –
Appendix:
Appendix 1:
Appendix 2:
Appendix 3 –
Appendix 4-
Appendix 5-
Appendix 6 –
Appendix 7 –
Appendix 8 –
Appendix 9-
Appendix 10-
Abbreviation page
FOH -Front of house.
FO -Front Office.
FOM -Front office management.
DND – Do not disturb.
AE – Average expenditure.
Ravper – Revenue per room.
ARR Average room rate.
B&B -Bed and breakfast.
Vacant clean
Vacant dirty
OCC –
Occupied
Pick up
Out of order
Early check-in
Late check-out
Introduction:
As a part of my course of Strategic Hospitality Management project assessment is in the Rooms division operations