Motivation
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Delegation is the assignment of authority and responsibility to a subordinate at a lower- level. (
Delegation is also defined as: Getting work done through others or as directing the performance of one or more people to accomplish organization goals (Managing & Leading: Concepts, 1997, p. 146).
Delegation is working with employees to establish goals and to grant them authorization to carry out these goals. Some people use delegation to get out of doing work. When delegation is used effectively assistant frees up upper management to concentrate on other projects. Managers often feel that if they delegate to others, they are losing
control of Communication is a key factor of successful delegation. People are afraid to give up control or struggle to have confidence in others. “The best executive is the one who has sense enough to pick good men to do what he wants done, and self-restraint enough to keep from meddling with them while they do it.” -Theodore Roosevelt.
Delegation can be a major challenge because some people believe in doing the job them self rather than asking for help. When delegating a responsibility, it does not have to be done as well as he could do the job, but only as well as needed. Try not to be judgmental of the outcome, be fare. Find the suitable person to delegate the responsibility. Prepare the person by explaining what need to be done clearly and make sure that the person has the necessary authority to do the job. Stay in tough with the person for support and progress and when the job is done do not for get to acknowledge and praise.” Source: Contract Journal, 11/2/2005, Vol. 430 Issue 6549, p55-55, 1/8p”
In my organization we are a group of seven front line managers and as a group, upper manager delegates task to each of us by or strengths and capability. Fore instance, some are better at responding to complain letters where as others are more valuable at research, scheduling and dealing with issues as they arise.
On a daily basis we are responsible for entire operations of about 240 flights. I have to delegate some of my responsibilities to the supervisors. Rosters need to be done on a daily basis, ticket lifts need to be collected and send to revenue accounting, ordering of supplies, evaluations of agents.
Sometimes we have multiple situations happening at the same time when a manager is need but depending on what the situation is I have to delegate my supervisor to take over and make the best decision possible. My opinion of delegation is trusting people. “Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity.” –General George Smith Patton, Jr.
The best delegation in my opinion is putting people in charge by giving them the authority to do job. By letting they do so instills confidence in them. If the decision they made is not the best, do not insult them, rather explain to them what they could have done better and asked them to tell you how we could improve.
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