Pat Mene, Corporate Vice President of QualityEssay Preview: Pat Mene, Corporate Vice President of QualityReport this essayAs Pat Mene, Corporate Vice President of Quality, reviewed a summary file containing the most recent data reported in the Dynamic Quality Information System (DQIS) from the Buckhead Ritz-Carlton, he wondered what it was going to take to lead the Ritz-Carlton Hotel Company to the next level in service excellence. The Ritz-Carlton was the first hotel company to become a winner of the nations premier prize for performance excellence and quality achievement, the Malcolm Baldrige National Quality Award1. The 1992 award represented the culmination of the Ritz-Carltons efforts since its restructuring in 1983 to provide the highest level of service in the hospitality industry.
Tim Mene, Deputy Vice President of Quality, said, “The Ritz-Carlton continues to provide top quality suites in the hotel industry. Our work reflects a more ambitious model that’s embraced by the owners of the company since its inception in 1984. The Ritz-Carlton’s brand value, outstanding quality record and high quality of service have paid off in many forms: improved service with unparalleled service capability from the Ritz-Carlton, and also increased value and service for their guests.”2,3 To ensure the highest level of service in the hospitality industry, Ritz-Carlton maintains and provides an extensive, competitive product and service service system.4,5 The Ritz-Carlton now offers a comprehensive list of services and packages (including all aspects of its business) made available to employees in a unique way; in addition to the standard comprehensive menu in the hotel rooms, the Ritz-Carlton offers a highly comprehensive service and product service collection that includes all the following components: a highly developed suite of highly efficient, comprehensive service, including a comprehensive suite of complimentary amenities, such as complimentary laundry; an integrated suite of comprehensive service, including a comprehensive suite of complimentary amenities, as well as a suite of complimentary services and products to ensure uninterrupted, high-quality service across multiple locations of Ritz-Carlton; and an extensive suite of complimentary services, including a suite of complimentary service and products for the full suite including a suite of complimentary products and services for all the amenities. Ritz-Carlton has its fair share of guests in its suite of complimentary amenities which includes suites and separate lounge amenities. To this end, Ritz-Carlton has created a comprehensive service and product service collection that includes an extensive suite of complimentary amenities for all our guests that are currently in the Ritz-Carlton suite. Ritz-Carlton also has a suite of complimentary amenities for its other properties, such as an expansive, multi-use pool, on a second floor balcony, along with a suite of complimentary amenities for the entire suite including a suite of complimentary services and products for the entire suite at the same time. We want to thank all in-house customers who are involved in creating this complete suite. In the event someone would like to contribute to the Ritz-Carlton suite, please click on the “Shareholder Info” link at the top of this message and we will look into your contribution and consider your contribution as we work on improving and improving the quality of service provided to our guests with the Ritz-Carlton suite.
In February of this year, Ritz-Carlton announced a partnership with the University of Washington to provide complimentary facilities with a university-wide suite of complimentary amenities, an additional 30 beds, and complimentary suite amenities at a cost of $50 a month. Our mission:
For the past two years, Ritz-Carlton has consistently met its customers’ expectations to support their professional and financial lives. As Ritz-Carlton continues to strive to make its guests proud, we are pleased to partner with the University of Washington to expand its
The Atlanta based company was preparing for its second Baldrige application. Closing the summary file, Pat considered the difficulty of continuing the legacy of the founder, Cesar Ritz — to provide discriminating patrons with the highest standards of quality service in a setting of luxury and elegance.
Cesar Ritz, founder of the Ritz-Carlton Management Corporation (the predecessor of the Ritz-Carlton Hotel Company), opened the first Ritz Hotel in Paris in 1898. The hotel was designed to pamper its guests through meticulous service and luxurious elegance. As news of the success of the new upscale hotel spread in France and throughout the rest of Europe, the Ritz name became synonymous with quality service and high style. In an effort to capitalize on the growing value of the Ritz name, in the early 1900s Cesar Ritz organized a group of hoteliers and financiers and formed the Ritz-Carlton Management Corporation, for the purpose of franchising the Ritz-Carlton name to individual hotel owners who were prepared to abide by the strict service and culinary standards set forth by Cesar Ritz. As early as 1927, Ritz-Carlton hotels were opened in locations including New York, Philadelphia, Boston, and Atlantic City, as well as London and Montreal. Each hotel committed to abide by the strict mandates of service and fashion demanded by the Ritz-Carlton Management Corporation. Although austere economic conditions in the United States in the early 1920s and 1930s eroded the profitability of the Ritz-Carlton hotels, forcing the closure of all but one U.S. Ritz-Carlton hotel by 1940, Ritz-Carlton continued to be equated with quality and elegance.