Essay About Case Of Shouldice Hospital And Patient Operation Process Flow Diagram

Indian Institute of Management, Trichy
INDIAN INSTITUTE OF MANAGEMENT, TRICHY[pic 1]Shouldice HospitalManufacturing Strategy Case Analysis – 1Group No 619/6/2015[pic 2]This report aims to analyze the case of Shouldice Hospital’s operational effectiveness. Our team has tried to analyze the situation from various dimensions in the field of management, by using tools like the decision support model, Gantt chart etc. We also arrive at a set of recommendations for the hospital, for the future.Table of contentsIntroduction        Gantt chart        Patient Admission Process Flow Diagram(Day 1)        Patient Operation Process Flow Diagram(Day 2)        Process Cycle Time for Admission Process        Current Hospital utilization        Hospital utilization if services are started on Saturday        Evaluation of alternatives        Market Penetration        Recommendations        Fig: Decision Support Model        Appendix        IntroductionShouldice hospital was established at Toronto in July 1945 by Dr. Shouldice. He developed a unique method for treating external hernias and the hospital was well known for its services not just in Ontario but also other provinces in Canada and the U.S because of its very low recurrence rate of 0.8% as compared to the gross rate of recurrence for groin hernia approaches 10% in the United States. The hospital had total capacity of 89 beds and performed around 6850 total operations in calendar year 1982.The differentiating factors that provided Shouldice hospital competitive advantage are The  method developed by Dr. Shouldice was highly successful and the procedure was standardized which provided patients a faster recovery compared to other hospitals i.e. Patients could resume their job involving light exercise within week and while for similar operations at other hospitals  recovery time for patients involving light exercise was 2 weeks. Patients were offered friendly experience during stay wherein they were able to interact with patients who had already undergone the operation and patients who are yet to undergo external hernia operation over and above counselling sessions conducted by nursing staff.  Such interactions increased their confidence and motivated them to start important exercises post operation.Positive word of mouth and wonderful experience during stay contributed significantly in marketing the services offered by Shouldice Hospital.Experienced staff and employee friendly policies resulted in satisfied employees and efficient hospital operations.Gantt chartThe Gantt chart below depicts the process patient undergoes from his arrival to his discharge from the hospital. It includes important processes that Shouldice hospital follows which differentiates it from remaining hospital, moreover most of the processes takes around 10-20 minutes whereas operation takes 45 minutes.[pic 3]Patient Admission Process Flow Diagram(Day 1)[pic 4]Patient Operation Process Flow Diagram(Day 2)[pic 5]Process Cycle Time for Admission ProcessColumn1Wait Time(20)Examination Time(20)Wait Time(15)Accounting Office(10)Nurse Station(10)Process Cycle time1st Patient0-2020-4040-5555-6565-75 2nd Patient20-4040-6060-7575-8585-95203rd Patient40-6060-8080-9595-105105-11520