Quality Control in the Food Industry
Essay Preview: Quality Control in the Food Industry
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FS 139 lecJan 16UVLE: FS 139 WIJ – pw:FS139WIJFS 139 (sir benj) – pw: kalibre139QUALITY CONTROL IN THE FOOD INDUSTRYQuality- something inherent and distinctive- usually high level of merit or superiority- degree of excellence- fulfillment of function (e.g. spoon and fork)- fitness for use- conformance to requirement (e.g. patis in phils not acceptable in other countries due to protein requirements)- should be aimed at the needs of the consumer, present, and future- composite of characteristics/attributes which dffers from unit to unit- totality of features/characteristics of a product that bear on its ability to satisfy a given need (also known as general acceptability)- encompasses those characteristics which the product must possess if it is to be used in the intended manner- is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needsTypes of customers- external – include not only the ultimate users (current and potential) but also the immediate processors, as well as merchants, government regulatory bodies, shareholders, suppliers, partners, investors, media, and the general public- internal – include divisions of the company that are provided with components for an assembly as well as departments or persons that supply products to each otherTypes of products- goods – cars, food- software – a computer program, an instruction, a report- service – banking, insurance, transportation, sensory, packaging, quality assuranceComponents of quality- product features -manufacturing industries: performance, reliability, durability, serviceabiloty, aesthetics, availability and options and expandability, reputation – service industries: accuracy, timeliness, friendliness and courtesy, anticipating customer needs, knowledge of server, appearance of facilities and personnel, reputation- freedom from deficiencies -manufacturing industries: product free of defects and errors at delivery, during use, and during servicing, all processes free of rework loops, redundancy, and other waste -service industries: service free of errors during original and future service transactions, all processes free of rework loops, redundancy, and other waste
Types of quality-design/redesign -component attributes -how well the product is designed to achieve its purpose -depends on intrinsic parameters-conformance -extent the product achieve the requirements or specifications -related to extrinsic properties -determined by how food is processed, packed, stored, and handled-performance -result ofQuality paradigms-custom-craft -customize exactly what the customer wants -relatively expensive -need skilled craftsperson-mass production and sorting -focus is in production rates -customers are gained through ass advertising and hard selling -product is defined with the customer in mind, but without direct customer involvement -requires interchangeable parts, factory power, unskilled labor pool, large customer poop, hard-selling-statistical quality control -similar to the mass production and sorting paradigm except that more attention is given to production processes -statistical process control and lot-by-lot sampling inspection -results in far less scrap and rework -requires interchangeable parts, factory power, unskilled labor pool, large customer pool, hard-selling, statistical methods -e.g. ice cream: cold chain, quality-time, size of ice crystals, freeze-thaw-total quality management -involves employees, custonmers and suppliers in addition to mass production and statistical methods -customer input in product definition and product evaluation are used to increase product performance -supplier involvement in the TQM helps to produce better products and reduce waste -focus on employee involvemnet for the purpose of continuous improvement -requires interchangeable parts, factory power, statistical methods, empowered employees, supplier partnerships, customer relationships-techno-craft -sociotechnical counterpart of custom-craft paradigm -seeks to emulate the custom-craft paradigm in performance but reduce the cost and delivery time -customers get exactly…