Workplace Communication Comparison
University of Phoenix Material
Workplace Communication Comparison
Complete the following matrix. For each communication method, list its purpose in the workplace, whether it is a technical or expository form of written communication, and why you classified it as such.
Written communication method
Purpose in the workplace
Technical or expository writing
Why the classification was chosen
E-mail
Used to communicate with written communication via mail messaging.
Expository
This form of communication is used to explain or provide some sort of information for the user.
Written notification of departmental policy or information changes.
Expository
Similarly to emails, memos are informational, normally used to inform staff.
Letter
Normally used to provide formal written notification or as a request in some instances sent from or to management.
Expository
Formal method of providing information to staff.
Manual
Used to provide written instruction on a work process or system.
Technical
Provides instructional technical information.
Website
Internally businesses utilize for tracking and documenting service status.
Can be used to provide technical informative information to customers and also expository information for the workers useful for analyzing and explaining business related information.
Instant Messaging
Used to send instant direct written messages from employee to employee
Expository
A somewhat informal quick messaging service used to send informative messages to staff.
Answer the following questions:
What is the most common form of written communication in your workplace or in a workplace with which you are familiar? Is expository writing or technical writing the most common