Ernst & Young Mis Case Study
Ernst & Young is a decentralized organization which operates globally. It has branches and employees in different countries and the collaboration of these branches and people is crucial. Due to the reason that the organization employs multinational and multidisciplinary teams, the communication and collaboration of these teams should be at a similar level. With the implementation of Lotus Notes, Ernst & Young adopted the same type of communication base in each and every branch operating globally. This collaboration is crucial at the Content Management, Knowledge Management, and Workflow Management levels. Content Management deals with the exchange of data and information. Knowledge Management deals with the transfer of information (explicit or tacit) to the novice responsible employees. Workflow Management deals with business processes. The collaboration with these 3 levels of systems, branches all over the world can share their knowledge, experience, know-how, data, and information to serve better their clients.
The implementation of a new technology successfully to such a large organization like Ernst & Young requires the help of a specialized consulting company. The selection of Lotus Consulting for the design, implementation, and system support was the right way for Ernst & Young as revenues increased by 17% after implementation. If external specialized help was not taken, the results would probably not be the same.
For a decentralized and worldwide operating organization such as Ernst & Young, communication, collaboration, and shared knowledge is at the heart of their operations. In order to provide the best service possible to its clients, Ernst & Young has implemented a new technology to communicate effectively with the help of a consulting company: Lotus Consulting. This success story is the combination of selecting the right technology and taking the right implementation