Essay About Cooperative Effort And Executive Summary

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b-y7Project Objectives
Develop an executable plan to improve and maintain performance at all driver
license stations for all services offered as measured by:
Customers
Speed and accuracy of service delivery
Statutory requirements
Transaction costs
ble, by improving the efficiency of Minimize the cost impact, where possi
existing processes and systems
Implement and document the quick wins
Cooperative effort by the Office of the Governor, Department of Safety, and
FedEx Corporation
ment of Safety during implementation Success ultimately lies with the Departpage 3 02.14.06
FedEx Business Process Study
Summary Report
Executive summary – Issues
rnate ways to receive services, and Customers want fast service, alte
information
ation opens creating a lasting backlog Customers arrive 1+ hours before the st
throughout the day
not directly support a goal of quickly Many actions required of the examiners do
serving the customer
what is required of them and the Customers are not fully educated about
services offered through self-service channels and the county clerk offices
Many stations exceed rated occupancy
knowledge test on the first and second A high percentage of customers fail the
attempts, further increasing station trafficpage 4 02.14.06
FedEx Business Process Study