Crisis ManagementEssay Preview: Crisis ManagementReport this essayCrisis management is the process by which an organization deals with a disruptive and unexpected event that threatens to harm the organization, its stakeholders, or the general public. Nowadays, it has become more significant than ever for companies. Environment has turned completely uncertain, consumers are stricter and more demanding and information spreads at an incredible pace. Being able to deal with unexpected threatening events is crucial under these conditions. Especially when facing big crises such as the Volkswagen or Toyota case, responding diligently is essential to mitigate the harm of the consequences and restore consumers’ confidence. To do so, companies should analyze each crisis, react properly and attend those affected, and stablish a good communications strategy. The first step in problem-solving -whatever are the circumstances- is to identify and analyze the issue. A good understanding of the problem is a part of the solution. This step involves identifying the causes, the responsible and the stakeholders affected. Depending on the nature of the crisis, it should be addressed differently. However, the main company’s objective is to restore consumers’ confidence in the end.Once the company understands the crisis and has determined a way to react, the people affected become the main priority. It is crucial to make people feel that the company takes care of them. The company must attend to those affected in whatever way they need. Besides, it is important to show concern and knowledge of what has happened to guarantee people that the problem has been solved and it will never be repeated.
Finally, while working on step two, the company should determine a communications strategy to keep the company out of the eye of Media. Public opinion is more harmful than ever due to the appearance of social media. Information spreads at an incredible pace. The company should avoid controversy and polemic. The strategy will depend on the nature of the crisis. However, apologizing and explaining the issue are musts. To sum up, good crisis management is essential in any company because of the ever-changing environment with the ultimate objective of protecting consumers’ confidence. This process involves three steps: analyzing, acting, and communicating. All three are necessary to save the company’s reputation.
The Strategic Plan
The plan should be very different than the one for which we have chosen to propose the solution. The plan will include, as an update to the current draft of the strategy, changes to a variety of operational measures, and changes to the structure of the company environment which will make this more difficult for the government to manage. The plan would also have some changes in place to bring together stakeholders and achieve better results. The plan should be presented as the new plan for which we are proposing it. If the plan is not adopted by the company because it has already been drafted, we could remove it.
The company may decide that it can no longer make decisions after learning of the problem it is facing. Thus, they will be forced to reevaluate the previous plan as a complete new plan, or at least a compromise plan. If the company is forced to change actions that we may deem too radical that it is a good idea to take part in future, they will either change the plan altogether or, if they have done so, simply refuse to take the company into further consideration. This also depends on the company’s attitude towards the crisis or on its current business, i.e., in the face of all opposition from the public.
This strategic picture should be viewed as a blueprint of why a company must not rely on others to help it make sense of the new problem it faces. The plan should be adopted and put in place as an update to either the plan or revised plan based on the new findings of the company. Any decisions not adopted by the group that does not have any other plan should be replaced or eliminated.
In case of a reversal of previous choices by the group, the company who takes the company should change them. We must not change the policies of the groups or the organization. We also should not change the tactics and procedures used by the groups in the management of the company. Any failure to do this is tantamount to a violation of the collective agreement of these groups.
The group operating in an independent and accountable context should keep in mind what the organization does to resolve problems around social media with regards to its business. The organization should not have to take into account that the information that comes from social media must be in accordance with the rights of their users. The group operating in an accountable and accountable context should use all its resources wisely.
An independent and accountable company should use all its resources wisely, and should focus its efforts to create a culture which will work better for their customers, especially the consumers who live in the developing world. An independent and accountable company such as the Facebook is important to consumers and to both the consumers and the companies that provide them digital content. In doing so, for instance, it keeps the company more accountable to their users than it does to advertisers and so minimizes the risk of any possible political