Wood Forest
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“This is a hypothetical. Bill Smith, a regular customer of the bank, approaches you angrily and tells you his deposit has not posted. He accuses you of mishandling the deposit and causing his account to overdraft. What do you do?”
, “Mr. Smith, I am extremely sorry for the inconvenience. I would be very angry had this happened to me also. I can assure you that we will research and address this matter as soon as possible, and any fees incurred as a result of bank error will be waived. If you have a few moments can I introduce you do a banker or my Service Manager to resolve this issue?
What are your strengths?
determination
Even until the last second of my game my aim is to do as I much as I can. I dont want to give up.
Honesty
I am honest and that is my biggest strength! I like to learn new things and creativeness.–Guest Jimmy maker
Problem Solver
I am always ready to face new problems and try to solve them. This is my greatest strength
Communication and Responsibility
Healthy communication with client. Friendly nature within team. Responsibility of job taken.These are the same strength I apply to my personal life as well.–Guest Anil Verma
Team Work
My greatest strength is creating friendly environment and creating an environment where the team can concentrate to solve the problem on time.–
Devotion and People Skills
If I can find even one thing I like about an environment, I find a reason to be dedicated to the enrichment of that environment and all in it. I tend to be very good with people, and more often than not Im motivated and driven to succeed by positive interaction with those around me.
Hardworking Team Player
I am a hardworking team player and a fast learner. I am bilingual, speaking both English and French. I am a problem solver.
What is your biggest weakness?
“I admit to being a bit of a perfectionist. I take a great deal of pride in my work and am committed to producing the highest-quality work I can. Sometimes if Im not careful, thought, I can go a bit overboard. Ive learned that its not always possible or even practical to try and perfect your work-sometimes you have to decide whats important and ignore the rest in order to be productive. Its a question of trade-offs. I also pay a lot of attention to pacing my work, so that I dont get too caught up in perfecting every last detail.”
GOOD CUSTOMER SERVICE
I worked in retail many years ago and I had a customer call the Juniors department, which I was working in. She was trying to locate a pair of jeans for her daughter. They had went to the same store in another area and they didnt have the size that she needed. So, I told her that I would look into the computer and if any of the other stores had them and that I would have them shipped to our store. She told me that no one at the other store had offered to call another store or take the time to try to locate them. She asked me how long it would take to have them shipped and I told her 3 weeks. She said that 3 weeks would be too late. I asked her for her name and number and then told her “Let me see what I can do and then Ill call you back”. I was able to locate the jeans at another store, but the 3 week issue was still a probem. I then thought to myself, the other store is only about an hour away. Ill call the store, put them on hold for me and then buy them. I could then return them to my store and put them on hold in her name. I called her back and let her know that I had located the jeans, and that I was trying to see if I could get them to the store within the next few days. I told her that I would call her back. I went to the store and got the jeans that same day, brought them into work the next morning, returned them, put them on hold and then called her. She was so gratefuly and appreciative on the phone. I told her that it was no problem. When she came into the store, she spoke with my manager and then later found me and told me how much she appreciated me for locating those jeans.
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