Requirement Engineering
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Introduction:
Over the past few years, our service provisioning department employees have experienced old-fashioned development processes. These processes allowed them to come up with successful results.
On the other hand, they suffered from delays in work as well as weak communication with the customers and within the department itself. Paper work was essential for all their documentations and customer tracking, so they discovered after a while that theyre diving in piles of papers. If a customer complains about a certain issue, it will take the department employees a considerable amount of time to find his file, discover the problem and reply to him or to the management section itself.
The department lacks to the centralized management and control. There are not any clear workflow steps starting from the registration of a customer until the delivery of the required service.
Objectives:
The development of such application will have the following objectives:
Customer Satisfaction.
Reduce employee efforts to come up with results.
Increase the daily employees performance.
Speed up operations and service delivery.
Improve communication among employees.
Reduce paper work.
Improve problem detection and recovery.
Scope:
The application allows the service provisioning department employees to manage the customers who are trying to get services from our side. An employee might add and edit customers to department lists. He/she can view the list of customers according to their status type. Each employee can view the record of every customer, but one can not edit a record unless it was added by him/her.
On the other hand, a certain employee can easily reach the list of customers he/she must serve. These lists are generated by the administrator of the application. The administrator will be also given the opportunity to maintain the users (employees) of the application. Its his job to add, edit, delete, and change the password of each user.
The administrator will assign