Recommendation of Samsung and Nokia
As we are the professional management team members from Samsung, we have some recommendations based on the above problems. According to the problem of complexity, different departments need different data of CRM and there is no ways to share information between the different departments. So, we suggest that our company outsource our CRM to a independent organization. This organization just focus on Samsungs data of CRM. When different departments staff need to collect the data, they can connect the staff to get what they want. This outsourcing method has its advantages to our company. Firstly, it saves lots of time. The staff can receive the data immediately through the Internet, so it increases the working efficiency. Also, it reduces the cost and it is worth to our company. Samsung is a large company and it needs to use a large amount of money to develop the CRM system. Samsung outsource CRM to an organization and cost less money relatively than develop by itself. Moreover, our company can focus on core competency because it pass all CRM to an independent organization and reduce its workloads, so Samsung can use its resources to focus on other things.
According to the artificial of security problem, the CRM data may leak out and hackers steal the data, so privacy problem occurred. Therefore, we suggest that our company should implement the data scorecard and coding. When the staff get the data from the system, they need to enter the password and insert the data scorecard to the computer to identify the position of the staff, record the time and the data they got. So, it has a double protection to prevent the information leaked by the general staff. Also, Samsung can code the important data. Staff are required to use the unique method to decryption. This two methods can avoid confidential information leaked effectively.