Personnel Case
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Personnel in technology
Building an effective technology support team in todays society is a big part of technology in any organization. Year after year new technologies are being created at an increasingly fast pace. It is important for a company to have a support team that can handle internal and external problems. The organization will need to deal with the personality conflicts that arise from working within a team setting. Not only does an organization need a support team but it has to be a very efficient and reliable team so it can deal with any problems that may arise beyond the technical staff team.
Building a good support team can be difficult at times. The organization will need to look at whom and what will make the best and most efficient team for the organization. But they must have the ability to work together and have the right attitudes. The attitude of an individuals behavior is driven and motivated by a different combination of issues in his or her life. When constructing an effective technology support team, the team must have a good balance of personalities as well as good skill levels (Rau-Foster, 2000).
When building a support team the organization will also have to look at what will be expected of the team members. The organization must have a clear picture of the end results before they put the whole team together. The time frame in which the team has to complete the project will have the use of sophisticated technology that is fit for the job. Finding a place for the team to meet and conduct the project will be useful to the team itself. Face to face meetings usually provide the best means for discussion. It is necessary to pick out the top team members to lead the project so the employees will know who they need to report to when working on a project. Putting this all together will help with any communication problems (Rau-Foster, 2000).
Internal communication is an important part of the communication process. Having open communication is the way by which disagreements can be prevented, make them easier to manage, or resolve them. When lacking communication inside a team, it can cause conflict, create great misunderstanding, and hostility. The teams ability to accomplish the goal that is set by the organization will depend on the cooperation and assistance of all team members. No one person can get the project done without the input of other team members. Listening to what others have to say is an important factor in communication. Understanding anothers point of view and what the other person needs will increase better communication. Teamwork and participation within the project will require a larger need for conflict resolution skills by the top team members (Rau-Foster, 2000).
There are two different types of conflict in the work place, substantive conflict and personality conflict. The substantive conflict can be dealt with