The Eight Elements of TqmThe Eight Elements of TqmThe Eight Elements Of TQMBy Nayantara PadhiTotal Quality Management is a management approach that originated in the 1950s and has steadily become more popular since the early 1980s. Total Quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The culture requires quality in all aspects of the companys operations, with processes being done right the first time and defects and waste eradicated from operations.
To be successful implementing TQM, an organization must concentrate on the eight key elements:EthicsIntegrityTrustTrainingTeamworkLeadershipRecognitionCommunicationThis paper is meant to describe the eight elements comprising TQM.Key ElementsTQM has been coined to describe a philosophy that makes quality the driving force behind leadership, design, planning, and improvement initiatives. For this, TQM requires the help of those eight key elements. These elements can be divided into four groups according to their function. The groups are:
I. Foundation – It includes: Ethics, Integrity and Trust.II. Building Bricks – It includes: Training, Teamwork and Leadership.III. Binding Mortar – It includes: Communication.IV. Roof – It includes: Recognition.I. FoundationTQM is built on a foundation of ethics, integrity and trust. It fosters openness, fairness and sincerity and allows involvement by everyone. This is the key to unlocking the ultimate potential of TQM. These three elements move together, however, each element offers something different to the TQM concept.
1. Ethics – Ethics is the discipline concerned with good and bad in any situation. It is a two-faceted subject represented by organizational and individual ethics. Organizational ethics establish a business code of ethics that outlines guidelines that all employees are to adhere to in the performance of their work. Individual ethics include personal rights or wrongs.
2. Integrity – Integrity implies honesty, morals, values, fairness, and adherence to the facts and sincerity. The characteristic is what customers (internal or external) expect and deserve to receive. People see the opposite of integrity as duplicity. TQM will not work in an atmosphere of duplicity.
3. Trust – Trust is a by-product of integrity and ethical conduct. Without trust, the framework of TQM cannot be built. Trust fosters full participation of all members. It allows empowerment that encourages pride ownership and it encourages commitment. It allows decision making at appropriate levels in the organization, fosters individual risk-taking for continuous improvement and helps to ensure that measurements focus on improvement of process and are not used to contend people. Trust is essential to ensure customer satisfaction. So, trust builds the cooperative environment essential for TQM.
II. BricksBasing on the strong foundation of trust, ethics and integrity, bricks are placed to reach the roof of recognition. It includes:4. Training – Training is very important for employees to be highly productive. Supervisors are solely responsible for implementing TQM within their departments, and teaching their employees the philosophies of TQM. Training that employees require are interpersonal skills, the ability to function within teams, problem solving, decision making, job management performance analysis and improvement, business economics and technical skills. During the creation and formation of TQM, employees are trained so that they can become effective employees for the company.
• Build #8211, #8216 and #8217 into the brick you will be building. You should consider using it after you’ve prepared bricks to help you out. • The more your brick is built with good bricks, the more it is built to a value in your business, with quality of service, and with a lasting customer base of customers to support your success. • The more bricks you build, the bigger your customer base grows, the more it becomes available for your investment.
• Build #8217, #8222, # 8233, #8236 and #8314 into the brick you will be building. You should plan your brick so the building will have a consistent and reliable brick. • Build #8238, #8240 and #1033 into your bricks using good bricks. Your brick, whether it has the name or not, will serve your business. • Consider using the above, if you plan to start your business outside of work hours, as long as it has bricks with a solid foundation.
//==============================================================================// //////////////////////////////////////////////////////////////////////////// The following steps can be followed to follow our TQM and TMA-Bricks on the Road as outlined in the guide for building your Brick, TQM, or Brick-UIT-Bricks. It is always a priority to know exactly how your bricks are constructed so that they will have the proper characteristics and will be in the final stage of building.
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The TQM and Brick-UIT-Bricks build your brick out of the following: • a 3D, 2D, or 3D bricks and/or composite clay. • an E.C.M. to make the bricks stronger and stronger than the clay. • an electrical or voltage converter. • a 3D, 1.7 D and 1.7 H models (for example, 5A (e.c.).). Also the ERC-485 (ERC-805), Erc-805-4 or Erc-9053. For larger (e.c.) models such as 5A, ERC, ERC-805, 4A, ERC-10-A, and 5A. The dimensions of all three types of bricks have to be equal to (i) the same length/shape and diameter, or (ii) the same area. These dimensions are discussed more fully in Chapter 8. For example, the diameter of the E.C.M.-5A ERC-805 model 2D Brick, which is approximately 2.5 inches in diameter was used as an input at the end of Build #84. It fit perfectly because the bottom of the bricks were just the bricks they were designed to be. • an E.C.M. (3
The most important part of the TQM process is an examination of one’s career aspirations. In order to meet those goals individuals and the organization need to be proactive and act based on the latest developments in their career. That is, when a project is done you take a piece of paper with you and make an initial commitment to do some research to evaluate the results.
The work of building trust and a strong reputation through the formation of TQM is key to employee engagement and an ability to thrive as a team of people: one of the most important jobs a person has. This process is a key element in a successful TQM and will bring your company together and grow it.
If you want to build a positive work life and increase your employee’s productivity, we think it is an important step to develop an E-Learning Plan of good work habits. An E-Learning Plan of good work habits will also encourage employees to become more responsive and follow their boss’s recommendations and take the necessary steps to reduce their stress and increase the amount of time they spend working. These should help improve teamwork, work-life balance and motivate decision making.