Emotional Inteligence
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Emotional intelligence is the ability to be aware and gage ones emotions, and in turn identify those emotions in others to accomplish ones tasks or goals and it has become a major concern in many areas of the workplace. Emotional management is the process of being able to manage ones emotions and the emotions of those around them.
The core concept, according to Wood, Zeffane, Fromholtz, Wiesner, Morrison, Seet, Schermerhorn, Hunt, Osborn(2013), of emotional intelligence are it ‘is a form of social intelligence that allows us to monitor and shape our emotions and those of others’. It is believed to be directly interrelated with all interactions in the workplace, and it management could be either detrimental or beneficial to the working environment.
Since the early 90’s managers have become more aware of the importance of emotional intelligence in the workplace. They have become aware that they need to be able to manage emotional differences in their workplace in order to ensure a safe, harmonic workplace.
Research into the health care field has suggested that emotional management can be beneficial in the reduction of stress and violence in the health care areas (Littlejohn, 2012). Due to highly charged emotional interactions between health care workers, caused by heavy workloads, aggression and other stressful factors there have been instances where it has caused emotional damage in many health care workers, making health care facilities unsafe for both the workers and patients. (Littlejohn, 2012). It is has been suggested that if healthcare workers actively attempt to manage their emotional intelligence their will be a reduction to stressful situations between coworkers and the workplace will become a lot safer.
When knowledge of emotional intelligence and it implications on the workforce became know it forced mangers to take more notice of their subordinates. Emotional intelligence and it managements became integral