Employee Reviews on Shopping SitesEssay Preview: Employee Reviews on Shopping SitesReport this essayMarch 8, 2016To: All EmployeesFrom: Martha SmithSubject: Employee Reviews on Shopping SitesI thank you for your time and contribution on delivering new ideas for business development, and making sure there was a finished product to put out in the marker. However, it has been put out there by Sarah Sanders that we should falsify reviews in order to boost the sales. I would have liked to address this in a private conversation, but since it has already pitched to everyone via email, I have no choice but to respond the same way as well. With that being said, I do not condone, nor would I be able to appreciate fake reviews on our products. It would be unethical to implement this idea for business practices and could highly impact the organization’s reputation.
I have only discussed the issue before and had no comments on the current state of the matter, but I will note the following:We appreciate your support and please let us know why the “reviews” on shopping sites are taken out of context because it would make it difficult to do business. If you do this and a customer does so for you, it will have no impact on our customers. Unfortunately, your suggestion of falsifying other people’s reviews could create a difficult situation for you. The point I’m trying to be clear now is that people’s expectations of our products can change based on our data, so please let it be known. If you are interested in more information, it could be done through an in-person meeting, so we can better understand what we do and why you want to work with us. Please feel free to email me with any additional information as well as any questions you may have, I’ll be happy to assist.
All Employees from Martha Smith – May 20, 2014:
To: [email protected]Subject: Employee Reviews in ShopifyReport this essayMarch 9, 2014To: [email protected]Subject: Customer Reviews in H3 Report this essayApril 15, 2014To: [email protected]Subject: Employee Reviews on GooglePlayReport this essayApril 17, 2014To: [email protected]Subject: HR Feedback in Customer ServiceReport this essayMay 6, 2014To: [email protected]Subject: Employees’ Feedback in Business Improvement Report this essayMay 9, 2014To: [email protected]Subject: Employee Feedback via EmailReport this essayJune 25, 2014To: [email protected]Subject: HR Feedback in Business Improvement Report this essayJune 25, 2014To: [email protected]Subject: Report on H3 Report this essayNov. 18, 2014To: [email protected]Subject: Report on Customer Service Report this essayDec. 31, 2013To: [email protected]Subject: Report on Customer Service Report this essayJan. 7, 2014To: [email protected]Subject: Report on Health Plans Report this essayFeb. 11, 2014To: [email protected]Subject: Report on H3 Report this essayMar. 2, 2014To: [email protected]Subject: H3 Report Report this essayMar. 28, 2014To: [email protected]Subject: Report on Health Plans Report this essayMay 7, 2014To: [email protected]Subject: Report on H3 Report this essayDecember 5, 2013To: [email protected]Subject: Report on Human Resources Report this essayJanuary 7, 2014To: [email protected]Subject: HR Feedback in Business Improvement Report this essayFebruary 20, 2014To: [email protected]Subject: H3 Report Report this essayFebruary 23, 2014To: [email protected]Subject: HR Feedback in Customer Service Report this essayApril 9, 2014To: [email protected]Subject: HR Feedback in Business Improvement Report this essayMay 10, 2014To: [email protected]Subject: HR Feedback in Customer Service Report this essayJuly 4, 2014To: [email protected]Subject: Report on Human Resources Report this essayFeb. 17, 2014To: [email protected]Subject: HR Feedback in Customer Service Report this essayJune 26, 2014To: [email protected]Subject: Report on Human Resources Report this essayJuly 18, 2014To: [email protected]Subject
I have only discussed the issue before and had no comments on the current state of the matter, but I will note the following:We appreciate your support and please let us know why the “reviews” on shopping sites are taken out of context because it would make it difficult to do business. If you do this and a customer does so for you, it will have no impact on our customers. Unfortunately, your suggestion of falsifying other people’s reviews could create a difficult situation for you. The point I’m trying to be clear now is that people’s expectations of our products can change based on our data, so please let it be known. If you are interested in more information, it could be done through an in-person meeting, so we can better understand what we do and why you want to work with us. Please feel free to email me with any additional information as well as any questions you may have, I’ll be happy to assist.
All Employees from Martha Smith – May 20, 2014:
To: [email protected]Subject: Employee Reviews in ShopifyReport this essayMarch 9, 2014To: [email protected]Subject: Customer Reviews in H3 Report this essayApril 15, 2014To: [email protected]Subject: Employee Reviews on GooglePlayReport this essayApril 17, 2014To: [email protected]Subject: HR Feedback in Customer ServiceReport this essayMay 6, 2014To: [email protected]Subject: Employees’ Feedback in Business Improvement Report this essayMay 9, 2014To: [email protected]Subject: Employee Feedback via EmailReport this essayJune 25, 2014To: [email protected]Subject: HR Feedback in Business Improvement Report this essayJune 25, 2014To: [email protected]Subject: Report on H3 Report this essayNov. 18, 2014To: [email protected]Subject: Report on Customer Service Report this essayDec. 31, 2013To: [email protected]Subject: Report on Customer Service Report this essayJan. 7, 2014To: [email protected]Subject: Report on Health Plans Report this essayFeb. 11, 2014To: [email protected]Subject: Report on H3 Report this essayMar. 2, 2014To: [email protected]Subject: H3 Report Report this essayMar. 28, 2014To: [email protected]Subject: Report on Health Plans Report this essayMay 7, 2014To: [email protected]Subject: Report on H3 Report this essayDecember 5, 2013To: [email protected]Subject: Report on Human Resources Report this essayJanuary 7, 2014To: [email protected]Subject: HR Feedback in Business Improvement Report this essayFebruary 20, 2014To: [email protected]Subject: H3 Report Report this essayFebruary 23, 2014To: [email protected]Subject: HR Feedback in Customer Service Report this essayApril 9, 2014To: [email protected]Subject: HR Feedback in Business Improvement Report this essayMay 10, 2014To: [email protected]Subject: HR Feedback in Customer Service Report this essayJuly 4, 2014To: [email protected]Subject: Report on Human Resources Report this essayFeb. 17, 2014To: [email protected]Subject: HR Feedback in Customer Service Report this essayJune 26, 2014To: [email protected]Subject: Report on Human Resources Report this essayJuly 18, 2014To: [email protected]Subject
I believe it is very important for you to understand why product reviews cannot be manipulated. The posting on product reviews should be genuine and honest, as this has an impact on the other customers and the company. Genuine reviews by true customers would help us to improve our products in ways that could turn our one time customers into lifetime customers. It would help improve in areas we may have over looked and will allow us to come back stronger when new products are put out. If word was to ever get out that our reviews were falsified and created by employees, this would ruin my business.
It is necessary for all of us to understand that our responsibility does not end when making a customer purchase the product one time with us. If we want long term success, it is important to gain customer satisfaction with the right practices.
I am disappointed that this has even been a topic of discussion because I believe that our products are good enough to withstand our competition. And if I believe in I, you should too.
Sincerely,Marth Smith, Co-Founder & Chief Executive OfficerR&D Inc.Phone: 281-555-9900 Fax:[email protected] Corporation1558 Main Street, Suite 820Houston, Texas 77090