Fanatical Support: RackspaceEssay Preview: Fanatical Support: RackspaceReport this essayFANATICAL SUPPORT: RACKSPACESTAY BECAUSE YOU WANT TO, NOT BECAUSE YOU HAVE TO.In the future I would like to develop a professional online network serving a niche population in United States. In the creation of this platform however I would like to follow the steps of a company I admire called Rackspace, which has out-numbered all customer and employee satisfaction numbers and hence growth due to their service profit chain strategy. Rackspace is a web-hosting company I have directly worked with as they hosted my own e-Commerce platform. Throughout my relationship with Rackspace I was able to compare and contrast their service and mine in terms of employee motivation, satisfaction and customer service. Rackspace manages a variety and diverse portfolio of services targeting relational, fulfillment, and transactional segments, within emerging, niche and developed markets, and of course clearly following the links of PCS which I analyze below.
Whos Rackspace: “Were always here”, “Were ready to help”, “Were Empowered”, “Were transparent” are all the core values of Rackspaces operating strategy and service delivery system. Everything starts by managerial example and ethics: from the CEO and down. This creates a company with an ethical backbone, where your work-place environment makes you a better person and you in return influence everyone around you to improve as well. However, values and vision do not stand alone, employees need training, coaching and development, trust and belonging achieved with benefits, vesting share-options, bonuses and/or commission, which in Rackspace is called: empowerment. As we saw in our simulation internal quality and growth drives our employee satisfaction. Feeling protected, trusted and cared-for in a company turns the average employee into a person who wears and owns the company as his own., or in Rackspace terms a “fanatical support”.
What Rackspace Offers: “Deep expertise, Flexibility, Responsiveness, and Strong Slas” As the owner of my own company I can attest that no one did the job with the same passion as my partner and myself. Rackspace was successful enough to translate their core passion to employees developing an unseen high-level of productivity that in turn drove extremely high value to their companys culture and growth. Employees are ready-to-go, knowledgeable, driven and always but always anticipating the clients need due to their level of expertise and not to their paycheck: something unprecedented in web-hosting services. This value translates directly into customer satisfaction which combined with the best customer service you have ever experienced you find the perfect formula in turning your customers into your number one loyal “almost-owner” promoters: like
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The company: Rackspace is a leader in the realm of Rackspace Web Hosting and is known to be the top provider of top quality Web hosting services for professionals.
Sites that provide high quality quality, high availability hosting for your organizations: A list of the top 25 top sites in the world — Rackspace
The organization: Rackspace is one of the first Rackspace sites that are easy to follow for professionals. The organization: Rackspace was founded by its first 10 business leaders in 2004 & by David Meldrum who was recognized as one of the best Web design evangelists in the business. Crowdsourced the organization as a whole to grow, grow, grow. — Rackspace
The organization: Rackspace has an incredible history of service excellence from a young age. From 2001 to 2007 we were the only site we could offer to every member of our group. Then over time, our founder and CEO, Mark, joined us. As a team we found we could handle the challenge of building a fast paced professional organization and built on this foundation. Since that time we have maintained an impressive list of top quality sites throughout the U.S & have been in business for 25 years. This is my personal list of Top 100 best Web CMS sites.
The organization: To date the number of times we have had success in our initial attempt in building our first and only Web hosting site and successfully moved into building our second. A long time ago we were first approached by the very great Peter and have been continuously trying to expand our business by making our first site more secure, cheaper and available over time. Over the last 5 years our goal was to have a dedicated web hosting company with 1,600+ employees serving you in a wide range of capacities and our website is currently under construction. — Rackspace
Company:
Rackspace is a large and independent Web hosting company. We operate in 5 different industries and in 15 different countries. The site we have created and launched is known as the web hosting site for our company in Romania. We offer top quality web hosting for professional organizations in 3 different languages. In Poland we offer an EAS, Global Database, and Datastore software. As a leader and customer support you’ll find that every time we make a mistake, we provide a detailed and concise response. Our company management team has been working hard to optimize our site and increase our website’s SEO. With less than 2 days remaining in the day our website gets a ranking and we receive daily customer reports. We are a national treasure and an extremely popular web hosting site in Romania. From our high ranking in Romania to our excellent service and customer support the site has been a big success for us.
— Rackspace
Company: Our team of developers & admins is extremely knowledgeable regarding Web technologies and a big fan of the web. The team’s work is in every aspect efficient, focused on making every aspect of the project as efficient as possible and making sure all components are in alignment to ensure that customers get what they deserve. It’s our job to deliver the same service