Case Scenerios
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When analyzing the situation, creating this English-only rule will cause unneeded controversy in the workplace. When giving some employees the ability to speak other languages in the frontline, and saying that others would have to speak English only shows some discrimination, being that English is majority of all the employees second languages. Because there was no policy in place at the time of hire for the employees to have to speak only English, then it would just seem unfair to subject them to that.
Since English is the primarily the second language for most of the employees, then this could cause a lack of communication as well as understanding between the employees. Then this will cause a slow down in production. Just say if a customer approach an employee that is not on the frontline, speaking non-English, being that it is an English only policy, then the employee would have to get a member of the frontline to take care of the customer. When employees are use to speaking in their primary language, then be forced to speak another, can kill their morale. When a person language is abandoned, so is part of their culture. So the English-only rule could make the employees feel as though they are lost.
Therefore I think as management, we must look at the fact that creating the English-only rule policy will cause more harm than good. There will not be any diversity in the workplace except for the frontline. This policy could even cause employees to want to seek employment elsewhere, by feeling a since of segregation.
The organization need to do more planning and see how to incorporate more training into the English only employees or allowing the company to stay diverse. We can suggest that instead of implementing a policy, just ask that English is spoken more often and especially when deemed necessary. Such as when talking to fellow employees that speak only English, or when dealing with customers that may only speak English. So my suggestion is not to make the English-only policy, but to try to use more English when necessary.
Looking at this situation, I can see that there was some lack of communication between the supervisor and the plant manager. The employee took the right steps to ask the supervisor before making the decision to go to school, but on the other hand, the lack of communication between supervisor and manager has caused a problem. I do not think that the employee should have to change his shift due to management not being on the same page.
As a company, we are here to build a good employee and employer relationship. If after two years, an employer has been faithful to the company, and working the same shift, (with no indication that it his shift was about to change) should have to come out on the losing end by going on what his supervisor told him was ok. This will send a negative message not only to this employee, but to others as well. One supervisor