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It Outsourcing by (bpo/ites) Firms Essay Preview: It Outsourcing by (bpo/ites) Firms Report this essay MEMORANDUMTO: Gail YoshFROM: Mohamed AbdelsayedDATE: November 13, 2018SUBJECT: IT outsourcing by (BPO/ITES) firms I recently came across a study with findings that could potentially benefit us in Quanta Communications. The study cited below, provides insights into what.