Pages • 4
Business Communication – Lessons LearnedEssay Preview: Business Communication – Lessons LearnedReport this essayMaria C. RamirezBusiness Communication29 Oc tober 2012Chapter 8: Lessons learnedIn chapter 8 it talks about planning a bad-news message, writing a message that rejects an idea, a favor, refuses a customer request, and writing a bad-news announcement. Planning a bad-news message consists of.