Essay On Call Volumes

Rogers ReportRogers ReportTable of ContentsExecutive Summary……………………………………………………Pg. 1Introduction.……………………………………………………………Pg. 2Industry Analysis…………………………………………………….Pg. 3Company Profile……………………………………………………….Pg. 4Competitive Analysis/Figure 1……………………….………………..Pg. 5Primary Resources/Interview-Team Manager………..………………..Pg. 6Interview (continued)…………………………………………………..Pg. 7Interview-Rogers Representative……..………………………………..Pg. 8Interview (continued)…………………………………………………..Pg. 9Secondary Resources/Solutions & Recommendations…………………Pg. 10Conclusion……………………………………………………………..Pg. 11Appendix………………………………………………………………Pg. 12Bibliography……………………………………………………………Pg. 13Executive SummaryPurpose of the ReportThe corporation that has been chosen for this investigation is Rogers Telecommunications. The issue within the corporation is that the customer.