Essay On Canada’S Largest Airline

Adm 4326 Customer Satisfaction & Loyalty – Air Canada Paper Application Project Air CanadaADM 4326 Customer Satisfaction & LoyaltyTable of ContentsExecutive Summary……………………………………………………………………..3Objectives…………………………………………………………………………………4Industry Analysis………………………………………………………………………….4SWOT Analysis……………………………………………………………………………6Services Provided………………………………………………………………………….9Measuring Customer Satisfaction………………………………………………………..12Recommendations…………………………………………………………………………14References………………………………………………………………………………..16Appendices……………………………………………………………………………….18Executive SummaryAir Canada is Canada’s largest airline providing scheduled services in the Canadian market, the Canada-U.S. trans-border market and in the international market to and from Canada. Air Canada.